Procurement Operations Manager

NorthMark Strategies • Dallas, TX

8d

About The Position

NorthMark Strategies is seeking a Procurement Operations Manager to play a critical role in streamlining procurement processes and enabling leadership to focus on strategic priorities. This position serves as a central point of coordination across procurement operations, compiling and prioritizing requests from the procurement team and ensuring effective execution of tactical and operational activities. This person will own day to day systems and process execution while also being responsible for training stakeholders on best procurement practices. They will act as the single point of contact and own intake, prioritization and escalation for operational and system-related work. The role provides leadership and oversight for procurement systems operations by managing the Procurement Systems Administrator, who is responsible for addressing Coupa process issues, cXML failures, supplier system issues, and internal system inquiries. They will act as the main point of contact and owner for priorities, workload management, system/operational guidance, and act as an escalation point to ensure timely and effective resolution. The Procurement Operations Manager will partner closely with Accounts Payable (AP), Finance, Legal, and business stakeholders to ensure procurement processes and systems support efficient end-to-end Source-to-Pay (S2P) execution. They are critical for providing an operational backbone that can scale as the company and procurement organization continues to grow. The ideal candidate has strong S2P process knowledge, proven operational leadership skills, and thrives in a fast-paced, cross-functional environment.

Requirements

• 8+ years of experience in procurement operations, supply chain, or Source-to-Pay environments.
• Prior experience managing or leading team members preferred.
• Strong understanding of S2P processes, including requisitioning, sourcing, contracting, P2P, invoicing, and supplier management.
• Experience working with Coupa or a similar procurement platform (highly preferred).
• Demonstrated ability to manage operational workflows and support issue resolution through effective leadership and prioritization.
• Excellent organizational, project management, and prioritization skills.
• Strong communication and stakeholder management capabilities.
• Ability to manage multiple priorities in a dynamic environment.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Nice To Haves

• Bachelor’s degree in supply chain management, Business Administration, Finance, or a related field.
• Process-oriented leader with a focus on operational excellence.
• Collaborative manager who builds strong cross-functional relationships and develops team members.
• Analytical thinker with the ability to translate data into actionable insights.
• Comfortable operating at the intersection of Procurement, AP, Finance, and Technology.
• Adaptable and resilient in evolving organizational environments.

Responsibilities

• Directly manage, coach, and develop the Procurement Systems Administrator.
• Set priorities, goals, and performance expectations for procurement systems support activities.
• Provide guidance and escalation support to ensure effective resolution of Coupa, cXML, supplier system, and internal system issues.
• Ensure consistent service levels, documentation, and communication related to procurement system inquiries and issues.
• Serve as the central intake point for procurement operational and system-related requests.
• Gather, track, and prioritize requests from the procurement team, balancing strategic initiatives and day-to-day operational needs.
• Develop and maintain structured intake, triage, and escalation processes to ensure timely execution and transparency.
• Support and oversee the end-to-end S2P lifecycle, ensuring alignment with company policies and industry best practices.
• Drive continuous improvement initiatives to enhance efficiency, accuracy, and consistency across procurement operations.
• Identify process gaps and collaborate with stakeholders to implement scalable solutions.
• Ensure procurement processes effectively support downstream AP activities, including invoice processing and payment workflows.
• Partner closely with Accounts Payable (AP), Finance, Legal, and Business Units to ensure seamless procurement-to-pay workflows.
• Act as a liaison between procurement operations, systems, and cross-functional stakeholders to resolve issues and align on priorities.
• Act as the single point of intake and own prioritization & escalation for operational and systems related work.
• Serve as a procurement subject matter expert for cross-functional projects, advising on process design and system impacts.
• Promote strong alignment between procurement execution and AP requirements.
• Oversee the effective use of procurement systems, with Coupa experience strongly preferred.
• Partner with the Procurement Systems Administrator to support system adoption, user guidance, and ongoing optimization.
• Ensure appropriate governance, controls, and documentation for procurement system processes.
• Identify opportunities to improve system efficiency, reporting, and integration in collaboration with IT and Finance.
• Alleviate tactical workload from procurement leadership, enabling focus on strategic initiatives.
• Provide operational insights, metrics, and reporting to support decision-making and continuous improvement.
• Monitor trends in procurement requests, system issues, and process performance to inform improvements.

Benefits

• Company-Paid Lunch Stipend: Lunch is provided via GrubHub
• Company-Paid Benefits: 100% Employer-Paid Medical in our High Deductible Health Plan, Dental and Vision benefits for employees and their families, 16 weeks of Paid Parental Leave, Employee Assistance Program, Life insurance, Short-Term Disability and Long-Term Disability
• 401(k): Company will match 100% of your contributions up to 6%
• Optional Employee-Paid Benefits: Medical insurance in our PPO plan and a variety of other benefits such as Health Savings Accounts (with Company Contribution!), Flexible Spending Accounts, Supplemental Life Insurance, Wellhub and more.
• Time Off: 25 days of Paid Time Off plus 12 company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree