Procurement Manager
About The Position
PagerDuty is seeking a forward-thinking Procurement Manager to serve as a strategic business partner to Product Management, Engineering, Marketing, and go-to-market teams. The role supports business goals through strategic procurement, vendor management, and commercial negotiations in a fast-paced, high-growth technology environment. The successful candidate will leverage AI and modern tools to improve operational velocity and develop forward-looking vendor strategies. This is an individual contributor role, independently executing key responsibilities with minimal supervision or support and assisting with procurement process and system improvement projects. PagerDuty operates a flexible hybrid workplace, and this position is expected to work from the San Francisco office twice a week.
Requirements
- At least 3 years of experience in Procurement, Sourcing, or Vendor Management, specifically supporting Software, SaaS, and Technology categories.
- At least 2 years of experience with the Procure-to-Pay process and the Source-to-Contract process.
- At least 2 years of experience in price and contract negotiations for software contracts, especially SaaS.
- At least 2 years of experience working closely with Product, Engineering, or IT stakeholders in a fast-paced technology environment.
- Proven ability to build trusted partnerships with executive leaders and cross-functional partners, including Legal, Security, and Finance.
- Demonstrated experience in complex price and contract negotiations, including MSAs, DPAs, and SOWs, and SLA structures.
- Hands-on experience using modern AI, automation, or data analytics tools in day-to-day workflows to improve productivity and decision-making.
Nice To Haves
- Experience with Procure-to-Pay (P2P) and Contract Lifecycle Management (CLM) software, preferably Coupa.
- Experience managing category strategies for cloud infrastructure, developer tools, or high-density SaaS technology stacks.
- Proficiency with Google Workspace and modern productivity software.
Responsibilities
- Serve as a trusted strategic partner to executive leaders, aligning procurement strategies with technical roadmaps and business goals.
- Advise stakeholders on market trends, supplier intelligence, risk mitigation, and commercial optimization early in the planning process.
- Navigate organizational change and shifting technical priorities while balancing speed and disciplined execution.
- Develop long-term vendor strategies aligned with multi-year architecture and financial plans.
- Conduct vendor portfolio reviews, evaluating redundancy, strategic value, escalation terms, and scalability across SaaS and infrastructure suppliers.
- Lead strategic supplier quarterly business reviews, track performance, establish KPIs, and drive continuous vendor value.
- Promote practical use of AI and automation to streamline market research, contract analysis, spend analytics, and administrative workflows.
- Optimize the end-to-end Procure-to-Pay cycle to reduce deal turnaround time while maintaining quality and compliance.
- Lead commercial and price negotiations for global, high-value SaaS, cloud, software, and professional services contracts.
- Partner with Legal, Security, and Finance to negotiate MSAs, DPAs, and SOWs, mitigate risk, and expedite deal completion.
- Use P2P and Contract Lifecycle Management software to manage contracting and spend workflows.
- Execute procurement responsibilities independently with minimal supervision and assist with procurement process and system improvement projects.
Benefits
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity
- Employee Stock Purchase Program (ESPP)
- Retirement or pension plan
- Generous paid vacation time
- Paid holidays and sick leave
- Companywide paid Dutonian Wellness Days and HibernationDuty, in addition to PTO
- Paid parental leave: 22 weeks for pregnant parents and 12 weeks for non-pregnant parents; some countries have longer leave standards and PagerDuty complies with local laws
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
