Procurement Manager

North End Teleservices, LLC•Omaha, NE

27d

About The Position

The Procurement Manager will build, lead, and continuously improve North End Teleservices' procurement function. The role will establish the policies, processes, systems, controls, and vendor-management practices needed for centralized, disciplined organizational purchasing. Serving as NET's primary procurement leader and strategic partner to Finance, Operations, IT, Human Resources, Facilities, and other business functions, the Procurement Manager will oversee the full procurement lifecycle—from identifying business needs and sourcing vendors through negotiation, purchase authorization, supplier performance, renewals, and vendor offboarding. The role combines hands-on procurement execution with the development of scalable infrastructure. Initially, the manager will build the function while handling procurement activities directly. As the department matures, the manager will develop procurement staff and transition routine purchasing activities to appropriate team members.

Requirements

Bachelor's degree in Business Administration, Supply Chain Management, Finance, Accounting, Operations, or a related discipline; equivalent relevant experience may be considered.
5–7 years of progressively responsible procurement, purchasing, sourcing, supply-chain, or vendor-management experience.
Experience negotiating vendor agreements and commercial terms.
Demonstrated experience with purchase orders, competitive sourcing, vendor management, contract administration, and spend analysis.
Strong understanding of purchasing controls, approval structures, and segregation of duties.
Advanced analytical and Excel skills, including the ability to translate procurement data into business recommendations.
Strong written, verbal, negotiation, and stakeholder-management skills.
Ability to manage multiple projects and priorities in a growing organization.

Nice To Haves

Prior experience establishing, redesigning, or significantly improving procurement processes.
Experience supporting a government contractor, federal contractor, regulated organization, call center/BPO, technology-enabled services company, or similarly complex environment.
Familiarity with government-contract procurement requirements and flow-down obligations.
Experience implementing procurement or procure-to-pay technology.
Experience developing procurement policies, SOPs, approval matrices, and vendor-management programs.
Professional certification such as CPSM, CPSD, C.P.M., or equivalent; preferred but not required.

Responsibilities

Design and implement NET's centralized procurement function, including procedures, workflows, approval structures, documentation standards, and internal controls.
Develop and maintain a Procurement Policy covering purchasing authority, competitive bidding, approval thresholds, emergency purchases, documentation, and exceptions.
Define roles and responsibilities across Procurement, Finance, Accounts Payable, Human Resources, IT, Operations, and departmental budget owners.
Standardize processes for purchase requests and orders, quotes, vendor selection, contract routing, approvals, renewals, and vendor offboarding.
Develop a procurement roadmap addressing priorities, process gaps, technology, staffing, and long-term goals.
Establish segregation of duties between requesting, approving, purchasing, receiving, and payment functions.
Lead sourcing activities for goods and services and partner with department leaders to understand business requirements and procurement needs.
Develop competitive sourcing strategies using RFPs, RFQs, bids, quotes, and negotiations as appropriate.
Evaluate vendors based on cost, quality, service, capability, security, compliance, contractual requirements, and organizational risk.
Negotiate pricing, service levels, payment terms, renewal provisions, warranties, and other commercial terms.
Identify opportunities to consolidate purchasing, leverage buying power, reduce unnecessary expenditure, and establish preferred-vendor or strategic-supplier programs.
Develop vendor onboarding, approval, and due-diligence processes in partnership with relevant stakeholders.
Maintain a centralized vendor inventory with documentation, ownership, contracts, renewal dates, performance information, and risk classifications.
Establish performance standards and scorecards for critical and strategic suppliers, conduct periodic reviews, and lead corrective-action discussions.
Identify vendor concentration, dependency, performance, and continuity risks and escalate concerns to leadership.
Establish centralized processes for procurement-related contracts and coordinate reviews with leadership, Human Resources, Finance, IT, and legal counsel as appropriate.
Track contract expirations, automatic renewals, notice periods, pricing escalators, and other significant commercial terms; establish proactive renewal reviews.
Ensure purchasing commitments are made only by individuals with appropriate organizational authority.
Align procurement activity with approved budgets and financial controls; establish purchase-order requirements and approval thresholds.
Analyze spend by vendor, department, category, contract, and other relevant measures, and identify savings, cost-avoidance, consolidation, and standardization opportunities.
Develop methodologies to measure and report procurement savings and cost avoidance, and support Finance with documentation for invoice approval and payment.
Monitor off-contract, unauthorized, duplicate, or otherwise noncompliant purchasing and work with leaders to address issues.
Ensure procurement practices comply with NET policies, contracts, applicable laws and regulations, and client requirements.
Maintain audit-ready records supporting sourcing, vendor selection, approvals, purchases, contracts, exceptions, and supplier performance; support internal, client, regulatory, and external audits.
Partner with Finance to identify procurement risks and implement corrective controls, including requirements relevant to government and commercial contracting.
Evaluate and recommend technology for purchasing, vendor management, approvals, contract tracking, and procurement analytics.
Develop executive dashboards and KPIs, track procurement performance, and use data to identify trends, risks, and improvement opportunities.
Establish reliable procurement records and reporting practices that integrate effectively with NET's financial systems.
Build the procurement function's organizational structure and staffing model as business needs grow.
Develop roles, procedures, training, and performance expectations for future procurement staff; manage, coach, and develop employees as positions are added.
Educate and guide NET leaders and employees on procurement requirements and purchasing authority.
Establish Procurement as a responsive business partner and foster accountability, transparency, fiscal stewardship, and service.