Procurement Manager

PagerDuty•San Francisco, CA

6d•Hybrid

About The Position

PagerDuty is seeking a Procurement Manager to act as a strategic business partner to Product Management, Engineering, Marketing, and go-to-market teams. The role advises executive stakeholders on procurement strategy, supplier intelligence, market trends, risk mitigation, and commercial optimization, while aligning vendor decisions with technical roadmaps and business goals. The manager will develop long-term vendor strategies and conduct portfolio reviews across SaaS and infrastructure suppliers, lead supplier business reviews, and negotiate global, high-value contracts for software, cloud, and professional services. The role also champions practical use of AI and automation to improve procurement workflows and the end-to-end Procure-to-Pay process. It partners with Legal, Security, and Finance on contract terms and uses procurement and contract lifecycle management tools to manage contracting and spend workflows. This is an individual-contributor role, performed with minimal supervision, and includes contributing to procurement process and system improvement projects. PagerDuty uses a flexible hybrid work model; this position is expected to work from the San Francisco office twice a week.

Requirements

At least 3 years of experience in Procurement, Sourcing, or Vendor Management, specifically supporting Software, SaaS, and Technology categories.
At least 2 years of experience with Procure-to-Pay and Source-to-Contract processes.
At least 2 years of experience negotiating software contracts, especially SaaS contracts.
At least 2 years of experience working closely with Product, Engineering, or IT stakeholders in a fast-paced technology environment.
Demonstrated ability to build trusted partnerships with executive leaders and cross-functional partners, including Legal, Security, and Finance.
Experience with complex price and contract negotiations, including MSAs, DPAs, and SOWs, as well as SLA structures.
Hands-on experience using modern AI, automation, or data analytics tools in daily workflows to improve productivity and decision-making.

Nice To Haves

Experience with P2P and CLM software, preferably Coupa.
Experience managing category strategies for cloud infrastructure, developer tools, or high-density SaaS technology stacks.
Proficiency with Google Workspace and modern productivity software.

Responsibilities

Serve as a strategic partner to executive leaders, aligning procurement strategy with technical roadmaps and business goals.
Advise stakeholders early on market trends, supplier intelligence, risk mitigation, and commercial optimization.
Adapt to organizational change and shifting technical priorities while balancing speed with disciplined execution.
Create long-term vendor strategies aligned with multi-year architecture and financial plans.
Review vendor portfolios for redundancy, strategic value, escalation terms, and scalability.
Lead strategic supplier quarterly business reviews, track performance, establish KPIs, and drive continuous vendor value.
Use AI and automation tools to streamline market research, contract analysis, spend analytics, and administrative workflows.
Improve the end-to-end Procure-to-Pay cycle and reduce deal turnaround time while maintaining quality and compliance.
Lead commercial and price negotiations for global, high-value SaaS, cloud, software, and professional services contracts.
Partner with Legal, Security, and Finance to negotiate MSA, DPA, and SOW terms, mitigate risk, and expedite deal completion.
Use P2P and CLM software to manage contracting and spend workflows.
Independently execute procurement responsibilities with minimal supervision and assist with procurement process and system improvement projects.