Procurement Analyst

TAGG Logistics/Hub Group•Oak Brook, IL

2d•$50,500 - $55,000

About The Position

This role is responsible for developing and growing carrier relations, managing communication with internal and external carriers and customers, and supporting procurement processes. The analyst will address carrier questions regarding RFPs, package bid information, and negotiate carrier rates. They will also manage escalated service issues and collaborate with other departments on cross-functional projects.

Requirements

Bachelor’s degree, preferably in Logistics, Supply Chain, Transportation, Business, or any combination and experience, which would provide equivalent background.
Must be able to interact well with others in a team environment meeting time-sensitive requirement.
Experience in carrier facing skills in a fast-paced environment.
Must be able to manage competing priorities, multi-task, and continue to meet all deadlines, while remaining flexible with continually changing priorities while providing high quality customer service.
Organizational and problem-solving skills with the ability to organize and prioritize workload in order to meet the team and company goals using creativity and good business judgment.
Proficient with web-based applications and Microsoft products including advanced Excel skills using VLOOKUP and Pivot Tables.

Responsibilities

Develop and grow carrier relations by developing and maintaining good working relationships.
Work with carriers to resolve unique issues quickly to ensure 100% customer satisfaction.
Effectively communicate with internal and external carriers and customers ensuring all customer expectations and carrier KPIs are met.
Manage all communication mediums with these carriers and customers: email, phone, EDI, and web transactions.
Address carrier questions regarding RFPs while also packaging and maintaining bid packages in order to source the most aggressive pricing possible.
Support innovative development to streamline the procurement processes wherever possible within the guidelines of the customer requirements and team goals.
Participate in the formal RFP bid feedback calls as well as conduct light negotiations with carriers on an as needed basis.
Manage escalated service issues with high level personnel from the carrier community.
Assist and support Account Management Directors as needed and other Teams by interacting with other departments in cross-functional projects.
Support negotiations of carrier rates formally, informally, and on an ongoing basis.