Proctored Testing Coordinator (Program Coordinator)

CCS Spokane • Spokane, WA

1d • Onsite

About The Position

Under general direction of the Associate Dean of Instructional Support Services, the Proctored Testing Coordinator is responsible for coordinating and administering proctored testing at Spokane Community College (SCC). This position maintains testing schedules, administers tests, performs assessments, maintains records, prepares reports, and assists with training and directing Testing Assistants and work-study students assigned to the SCC Testing Center. The Proctored Testing Coordinator exercises independent judgment in interpreting and applying testing policies and procedures and serves as a knowledgeable point of contact for questions about assessment services across the college, with external partners, and the public. This position requires flexibility, including evening availability up to once per week or as required, and may support the Testing Center with check-in and math placement. The Proctored Testing Coordinator works collaboratively with the Proctored Testing Team and across departments to ensure students receive consistent access to testing support.

Requirements

• High school diploma or GED.
• Demonstrated customer service experience in a public-facing or administrative role, with the ability to communicate clearly and professionally in both written and verbal form.
• Proven ability to learn, apply, and enforce complex policies and procedures accurately and consistently, with strong attention to detail.
• Proficiency in Microsoft Office or equivalent software, including word processing, spreadsheets, and database applications.
• Ability to work collaboratively across departments and with a diverse population of students, staff, faculty, and community members.
• Ability to independently manage multiple competing priorities in a fast-paced environment while maintaining accuracy and composure.
• Demonstrated ability to handle sensitive and confidential information with discretion and professionalism.
• Ability to work cooperatively with other college departments and individuals to ensure proper coordination of services between departments.
• Availability to work a flexible schedule, including evenings and weekends as required.

Nice To Haves

• Associate degree or higher from an accredited institution.
• Experience working in a testing, assessment, student services, or related environment within higher education.
• Experience administering proctored assessments, including enforcing academic integrity policies and maintaining test security protocols.
• Experience or familiarity with student information systems such as PeopleSoft, Ellucian, Banner, or similar platforms.

Responsibilities

• Coordinate day-to-day operations of placement assessment and proctored testing, including scheduling and administering tests, evaluating alternative placement measures, processing assessment results in the student management system, and adhering to applicable policies and procedures.
• Serve as an informational resource for students, faculty, staff, and external organizations regarding Testing Center services, assessment requirements, and college policies; compose and distribute written informational materials as needed.
• Communicate assessment results to students and collaborate with college departments to support student onboarding, placement, and retention efforts.
• Compile and prepare student and program reports utilizing the student management system and other applicable software applications.
• Coordinate with Spokane Colleges IT staff and external vendors to identify and resolve hardware and software issues affecting Testing Center operations.
• Train and direct proctors, Testing Assistants, and work-study students to ensure consistent, efficient operation of the Testing Center.
• Enter and maintain accurate data in college databases and student management systems; manage files and records in compliance with applicable college retention policies and regulations.
• Utilize word processing, spreadsheet, database, and graphics software to support testing coordination, recordkeeping, and reporting functions.
• Attend relevant meetings and professional development trainings; assist with the development and delivery of program-related training for faculty, staff, and students.
• Coordinate the implementation of new assessments, processes, and initiatives, ensuring alignment with Testing Center goals and institutional standards.
• Monitor Testing Center activities against established program goals and procedures; identify and document variances from program standards and recommend corrective action as needed.
• Assist with student check-in as needed.
• Model professional decorum and mutual respect in all personal interactions.
• Comply with district policies, procedures and directives, state and federal regulations, orders and statutes and collective bargaining agreements.
• Support and advance the Spokane Colleges’ strategic plan and perform other duties as assigned.
• Indicates this is an essential duty.

Benefits

• Medical, dental, life and long term disability insurance benefits are provided as currently administered under Public Employees Benefits Board
• WA State Retirement Plan
• vacation and sick leave begin to accrue at the rate of 11.33 hours vacation and 8 hours sick leave per month, upon employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED