Procore Project Manager

Trane Italia•Davidson, NC

1d•Remote

About The Position

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. We are seeking a skilled and proactive Remote Project Manager to join Trane’s Procore team and help drive digital transformation across our organization. In this role, you will assist the planning, coordination, and execution of Procore software initiatives, ensuring successful adoption, streamlined workflows, and measurable business impact. As a Project Manager, you will leverage your strong technical aptitude, Procore expertise, and people-focused approach to guide teams through implementation, enhancement, and continuous improvement of the Procore platform. You will collaborate closely with leaders across the business to understand requirements, optimize processes, and deliver tailored solutions that improve productivity, reduce inefficiencies, and help our team members get more value from the platform. This role requires the ability to gather and translate business needs into scalable configurations, manage project timelines and deliverables, and provide ongoing analysis and documentation to support sustainability. You will serve as a trusted advisor and champion of digital tools, giving our users the confidence to understand, adopt, and advocate for Procore’s capabilities. As part of Trane’s Procore team, you’ll have access to the tools, support, and development opportunities needed to excel in your craft. You’ll work within a collaborative environment grounded in a shared purpose to use innovative technology to improve the way our teams work and make a meaningful impact across the industry. With the support of encouraging and people‑centered leaders, you’ll have opportunities to grow both professionally and personally while contributing to long‑term organizational success.

Requirements

5+ years of related Procore experience (queue-based roles, other customer support experience, etc.)
Knowledge and experience with the phases of the construction life-cycle including accounting practices and project management
Experience installing and configuring applications
Usage and understanding of modern web and mobile applications
A clear communicator (both written and orally) with prior experience evaluating and resolving customer inquiries successfully
Strong curiosity and persistence while researching and troubleshooting problems to find answers to consumer questions
A hungry learner with the ability to learn quickly and adapt to a changing product
Self-starter who is excellent at problem-solving
A solution-focused mindset that proactively detects issues and provides timely solutions
Superb attention to detail with extensive experience multitasking and managing work independently while still functioning as a supportive team player

Responsibilities

Manage second-tier support escalations specifically related to tool settings; these will include troubleshooting any integration connector we create.
Assist product management in identifying issues, enhancement requests, and feature requests from team members
Contribute to Knowledge Base articles, FAQs and other documents concerning integration
Acquire and maintain a thorough understanding of Trane’s Procore business model, system, and the tools needed to optimize system use and maximize impact
Creating and distributing standard operating procedures along with conducting virtual trainings
Work in an exciting, fast-paced contact center environment that requires adherence to assigned schedules to ensure adequate coverage for our team members needs
Leverage your strong collaboration skills, connecting with other teams to escalate client cases and solve complex problems
Deliver a best-in-class experience by managing and addressing a stream of telephone, web inquiries, chat, and email to patiently guide our customers through the process of achieving our goals with Procore’s software
Diligent, consistent attention to detail and management of administrative aspects of the job
Demonstrate positive attitude and respect for coworkers and customers, building and maintaining warm working relationships with clients and colleagues alike
Proactively seek guidance and direction from manager and co-workers when appropriate
Convey Trane’s culture, values of Openness, Optimism, and Ownership to our clients, adhere to established ethical standards

Benefits

Health insurance
Holistic wellness programs with generous incentives
Family building benefits include fertility coverage and adoption/surrogacy assistance
401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution
15 vacation days
9 paid holidays
3 floating holidays
Sick leave
Additional options to support volunteer and parental leave
Educational and training opportunities through company programs
Tuition assistance
Student debt support