ESIS ProClaim Representative, A&H

Chubb•Overland Park, KS

About The Position

ESIS, a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS' innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients’ unique risk management needs. With more than 70 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry’s broadest selections of risk management solutions covering both pre- and post-loss services. The Personal Contents Property Adjuster is responsible for managing a daily inventory of personal property claims arising from fire, water, pest infestation, and theft at storage facilities. This role involves reviewing rental agreements, investigating losses through video surveillance, gate logs, and statements from facility representatives, insureds, and witnesses, and validating submitted worksheets of personal property values. The adjuster will also manage independent adjusters and experts, interpret policy language to determine coverage and payment, maintain reserves, prepare coverage letters and reports, and deliver strong customer service. This position reports to the Team Leader and requires a high level of initiative, strong prioritization and multitasking skills, flexibility, and the ability to work effectively in a fast-paced, evolving environment while meeting industry best practices and claim handling requirements.

Requirements

Strong project management skills with the ability to work independently
Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint
Strong writing skills, particularly in policy interpretation and related documentation
Strong customer service skills
Experience with claims handling systems
Experience evaluating property damage estimates, such as Xactimate
An applicable resident or designated home state adjuster’s license is required for ESIS Field Claims Adjusters. Adjusters that do not fulfill the license requirements will not meet ESIS’s employment requirements for handling claims.
ESIS supports independent self-study time and will allow up to 4 months to pass the adjuster licensing exam.

Nice To Haves

Adjuster licensing preferred
Claims handling experience preferred
Ability to work collaboratively, adapt to changing priorities, and maintain a positive, professional approach

Responsibilities

Investigate facts of loss, including computerized damage estimating of personal property
Conduct coverage analysis to determine eligibility and applicable exclusions
Prepare coverage letters, including disclaimers and Reservation of Rights letters for customers
Ensure timely posting of loss and expense reserves and manage claims from assignment through resolution
Review and follow client handling instructions
Settle claims promptly and fairly
Maintain data integrity through proper coding and system functions
Demonstrate strong communication, negotiation, organizational, and analytical skills