Processor- Moves

ACERTUS•Mission, KS

1d•$21 - $23•Onsite

About The Position

We are seeking a highly motivated and driven processor for our T&R with Moves team. This role is critical in ensuring quality documentation, client engagement, state compliance, and customer SLA execution. The ideal candidate will be a critical thinker who thrives in a fast-paced environment and is passionate about driving customer satisfaction and continuous improvement.

Requirements

Proficient in proprietary software, Microsoft Office Suite, with intermediate Excel skills and familiarity with general office equipment.
Strong communication skills and attention to detail
Critical thinking skills with the ability to multitask and prioritize workload.
Highly organized with exceptional attention to detail and accuracy.
Capable of performing effectively in fast-paced, high-pressure environments.
Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.

Nice To Haves

Zendesk experience preferred but not required.
Working knowledge of transportation logistics and state titling requirements preferred.
Previous experience in the automotive or transportation industry is a plus.

Responsibilities

Manage initial and state transfer transactions, in compliance with state-specific regulations.
Reviewing supporting documents to ensure accuracy.
Research and resolve an issue related to paperwork.
Communicate both internally and externally with partners.
Ability to deliver on team goals, KPIs, and ensure accountability.
Collaborate with Driveaway Operations team to complete registration or inspections in route
Maintain strong relationships and deliver exceptional customer service.
Partner with leadership to develop strategies that align with organizational goals.
Perform other related duties as assigned.