Processor I, Gap Claims

CareGard Warranty Services, Inc.•Grapevine, TX

4d•Onsite

About The Position

This opportunity is ideal for a professional with strong customer retention skills and hands-on experience in high-volume document and contract processing. In this role, you will apply strict attention to detail to follow written procedures, resolve claims accurately, and manage multiple priorities in a deadline-driven environment. The Processor I, GAP Claims is responsible for reviewing, processing, and adjudicating Guaranteed Asset Protection (GAP) claims in accordance with company guidelines, policy provisions, lender requirements, and applicable state and federal regulations. The ideal candidate is detail-oriented, strong and effective communicator, has high emotional intelligence, loves problem solving, and has a customer focused mindset. We are looking for a person who is interested in being a part of something bigger than themselves, someone who is more interested in joining a close-knit team and not just finding another job.

Requirements

Work onsite Monday - Friday (Grapevine, TX)
Strong communication skills, both verbally and in writing
Be able to type 45 WPM
1 year of customer service experience, with a focus on customer retention
1 year of document and contract processing and retrieval
Proficient computer skills, including Office 365
Proficient data entry accuracy with a strict attention to detail
Basic mathematical and problem-solving abilities
Ability to follow written procedures and apply them consistently
Comfortable learning new systems, terminology, and contractual requirements
Ability to manage multiple files and priorities in a deadline-driven environment
Professional, dependable, and receptive to coaching and feedback
Must be authorized to work in the U.S. We are unable to sponsor work visas.

Nice To Haves

A minimum of six months’ experience working with GAP claims with a TPA Warranty company
Bilingual – Spanish/English

Responsibilities

Review and process GAP claims from initial submission through final resolution
Verify claim eligibility by analyzing contracts, loan documents, payoff statements, insurance settlements, total loss documentation, and various other documents required
Ensure all required documentation is complete, accurate, and compliant with policy terms
Calculate GAP benefits accurately and issue payments within established service-level standards
Communicate professionally with lenders, dealerships, insurance carriers, customers, and internal teams to obtain missing information and provide claim status updates
Identify discrepancies, potential fraud, or coverage issues and escalate as appropriate