Processing Technician

State of Connecticut•Hartford, CT

11h•Onsite

About The Position

The State of Connecticut, Department of Social Services (DSS) is recruiting a Processing Technician to work in their Hartford office. This is a full-time position, 40 hours per week, on the first shift, Monday through Friday, from 8:00 am to 4:30 pm. DSS is a multi-faceted health and human services agency serving approximately 1 million residents across Connecticut, supporting the basic needs of children, families, older adults, and persons with disabilities through various programs and services delivered via field offices, central administration, and online/phone access. The State of Connecticut offers professional growth, paid professional development, a healthy work-life balance, and is an eligible Public Service Loan Forgiveness employer.

Requirements

Current State of CT employee with at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language.
Three (3) years of clerical work experience.
One (1) year of the General Experience must have involved a full range of clerical duties (interpreted at the level of an Office Assistant or Interpreter Clerk for state employees).
Specify qualifications on the application.
Meet Minimum Qualifications by the job closing date.

Nice To Haves

Experience with Microsoft Office, Excel, Outlook and Adobe Acrobat software
Experience navigating and analyzing data from State Database systems
Experience working independently using initiative and problem-solving skills
Experience handling confidential and time-sensitive information
Experience interpreting State statutes and regulations
Strong communication skills
Time management skills
Experience working with a high volume of work and a large client population
Experience with the Administrative Hearings process

Responsibilities

Performs the most complex duties related to an agency’s clerical processing functions.
Examines incoming materials for accuracy, completeness and conformance to state statutes and regulations.
Makes corrections and/or additions to materials.
Devises follow-up procedures to efficiently and effectively carry out activities.
Initiates and maintains communications with a wide variety of resources to verify information and complete transactions, including other state employees, offices, and outside officials such as attorneys, judicial and social welfare officials or representatives.
Interprets and applies state statutes and regulations relating to the particular processing service.
Makes decisions as to case status, transaction permissibility or admissibility.
Responds to internal and external inquiries for information and assistance.
Sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs.
Maintains calendars of due dates and initiates recurring work or special clerical projects accordingly.
Maintains records and logs.
Prepares status or statistical reports related to processing function.
Assists in maintaining general files in support of processing function.
Initiates correspondence in carrying out duties.
Types correspondence, forms, file documentation, etc. in support of processing function.
May process fees and maintain financial records.
May lead lower level clerical employees assisting in carrying out processing responsibilities.
Performs related duties as required.