Processing Technician Team Leader

HNTB Corporation•Raleigh, NC

9d•Onsite

About The Position

We're seeking a Customer Service Processing Technician Team Leader to join our HNTB team. This is a customer service-focused position located on-site at the North Carolina Department of Transportation (NCDOT) Oversize/Overweight Permit Unit in Garner, North Carolina. The work hours are from 8 am to 5 pm, Monday through Friday. The primary focus will include providing excellent customer service, utilizing mapping and other software applications, and processing phone and online permit applications for the NCDOT Oversize/Overweight Permit Unit.

Requirements

High School Diploma/GED or equivalent
4 years relevant experience

Nice To Haves

Excellent written and verbal communication skills
Experience with mapping or routing software
Excellent customer service skills

Responsibilities

Responsible for daily assignments and oversight of information processing technicians.
Reviews analysis and evaluations to ensure the best solution.
Handles escalated inquiries through to resolution.
Evaluates the state highway system infrastructure for proposed routing of specialty vehicles requiring permits such as oversize and/or overweight trucks.
Utilizes mapping and other software applications to analyze and evaluate maps, bridge weight, and clearance data.
Interprets truck route ordinance and establishes safe routing for vehicle/vehicle combinations in partnership with industry professionals.
Processes transportation permit applications for appropriate agency.
Develops and provides metric updates for the office dashboard.
Trains employees and assists with their development, and provides feedback to the Project Manager on performance.
Maintains up-to-date training for Purchase Card Industry (PCI) standards.
Performs other duties as assigned