Title Processing Supervisor - DMP

OPENLANE•Carmel, IN

3d•Onsite

About The Position

OPENLANE is seeking a Title Processing Supervisor with experience in title processing and supervision of teams. This role involves leading a dedicated title team responsible for handling customer inquiries and ensuring accurate and timely title processing. The ideal candidate will have a minimum of 5 years of experience in vehicle title processing and 1+ year(s) of leadership experience. This position reports to a Director of Titles Operations and will collaborate with other Title department Supervisors and Processing team members to ensure customer satisfaction.

Requirements

5+ years of experience in vehicle title processing.
Minimum of 1 year of supervisory experience in a title department or leading a team.
Self-starter with a proactive mindset, capable of working independently with minimal supervision.
Excellent written and verbal communication skills.
Problem-solving ability and the capacity to identify successful outcomes.
Positive attitude with a customer-centric approach.
Ability to troubleshoot and resolve end-user issues, and escalate as necessary.
Data-driven mindset, actively seeking opportunities to improve department processes.

Nice To Haves

Additional experience in automotive-related customer service roles.
Experience utilizing Google Suite and Slack.

Responsibilities

Lead a team responsible for processing vehicle titles from various states, ensuring accuracy and marketability.
Establish and manage key performance indicators (KPIs) for the team, holding team members accountable for meeting department goals and expectations.
Create and implement streamlined processes and procedures to enhance team accuracy and efficiency.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement