Processing Specialist

OpenEd

4d•$20 - $23•Remote

About The Position

At OpenEd, we’re opening the world to every learner. With over 100,000 students served and growing rapidly, families trust us as a partner to the most precious thing in their lives, their children. Our vision: a future where education is no longer constrained by geography, rigid models, or outdated systems. Our mission: to give every student customized, world-class education and resources, empowering families and opening millions of doors for learners across the country. Culture at OpenEd is intentional. It’s defined by what we promote—and what we tolerate. Our latest eNPS (employee net promoter score) of 76 places OpenEd in the top .1% of technology companies. Our values aren't just words; they are non-negotiable principles that guide every decision: Customer First – Obsessed with delivering value; we fight tirelessly for our learners and families. Hard Choices, Easy Life – Face challenges directly, swiftly, and transparently. I Did > We Should – Action over theory; bring experiments, not just opinions. Learn Out Loud – Share your growth openly; feedback is a gift, ego is the enemy. Prioritize Ruthlessly – Excellence in the few critical areas over mediocrity everywhere. Fast AND World Class – Speed doesn’t compromise quality. Strong Opinions, Weakly Held – Advocate passionately, adjust readily. Make Others Famous – Elevate your colleagues, partners, and community. We're currently accepting applications from those living in: AR, AZ, CO, FL, GA, ID, IN, IL, IO, KS, MA, MD, MN, MO, MT, NC, NM, NV, NY, OH, OK, OR, RI, SC, TN, TX, UT, VA, WA, WI, WV.

Requirements

Strong verbal and written communication skills with an ability to engage professionally with others.
Ability to handle confidential information with discretion.
Extremely detail-oriented, organized, personable, and patient, with excellent interpersonal skills.
Confidence in learning and utilizing various online tools, systems, and programs.
Self-motivated and able to work independently with minimal supervision.
Availability to work during traditional business hours in the Mountain Time Zone.
Proficiency with Google Suite (Gmail, Calendar, Docs, Sheets, etc.).
Access to a smartphone, high-speed internet, computer, webcam, and headset.
Associate’s Degree or equivalent from an accredited institution, or relevant experience.
Proven administrative or clerical experience, especially in data entry and record keeping.
Must be eligible to work in the U.S.

Nice To Haves

Active Learning: Complete required OpenEd training and stay updated on relevant skills.
Active Listening: Give full attention to speakers, take time to understand points being made, and ask questions when appropriate.
Critical Thinking: Use logic and reasoning to evaluate different solutions, conclusions, or approaches to problems.
Clerical Skills: Knowledge of administrative and office procedures, including word processing, file management, and record keeping.
Reading Comprehension: Understand written material in work-related documents.
Speaking: Convey information effectively both in person and through phone/video conferencing.
Writing/Communication: Communicate clearly and professionally in writing, adhering to proper grammar and tone.
Public Safety & Security: Knowledge of security policies and procedures to ensure the protection of minors, data, and property.
Time Management: Manage personal time effectively, tracking hours using the designated time and attendance program.
Coordination: Work effectively with individuals and teams at all levels, both independently and collaboratively.
Instructing: Provide training and assistance to team members where applicable.
Negotiation: Resolve interpersonal conflicts productively to reach mutual agreements.
Service Orientation: Actively seek opportunities to assist OpenEd and serve students effectively.
Relationship Management & Networking: Develop professional contacts and clearly communicate value propositions to others.

Responsibilities

Process student schedules within a 14-day turnaround, cross-referencing vendor information, reimbursement sheets, documents, internal communication channels, and external websites.
Review and process reimbursement claims within a 14-day turnaround, ensuring compliance with company policies. Cross-reference claims with relevant documents, communication channels, and external websites.
Ensure all reimbursement claims align with company policies and guidelines.
Verify the receipt of orders and address discrepancies with invoices.
Organize and review incoming student enrollment packets to ensure all required documentation is included and in proper order.
Accurately enter student records into the system and maintain up-to-date enrollment information.
Process Direct Orders for necessary supplies and materials to support the procurement process.
Respond to parent and guardian inquiries in a professional, courteous, and timely manner.
Collaborate with colleagues to provide reliable and clear information to families.
Attend team meetings as required and contribute to discussions.
Foster a supportive environment that aligns with OpenEd’s values, demonstrating professionalism and integrity.
Adhere to all relevant federal, state, and local regulations, as well as OpenEd’s policies and procedures.
Perform additional tasks as assigned by management.