Processing Specialist II
About The Position
The Processing Specialist II role specializes in performing one or several insurance or membership processing functions. This role involves moderate to complex problem resolution, communications, and similar situations that require a high level of skill and understanding of work processes, policies, procedures, systems, and the organization. The specialist will coordinate work activities with other departments, district offices, or external sources as required to complete assignments. Duties typically involve key entry and retrieval of data on computer terminals and may require the utilization of personal computers.
Requirements
- Moderate to complex problem resolution skills.
- Understanding of work processes, policies, procedures, and systems.
- Key entry and retrieval of data on computer terminals.
- Utilization of personal computers.
- Ability to answer or make routine to moderately difficult telephone, written, or in person inquiries.
- Ability to coordinate regular work or problem solving activities with other areas.
- Ability to protect the confidentiality of information.
Nice To Haves
- Experience in insurance or membership processing.
- Experience checking work of other employees.
- Experience compiling data and preparing reports.
- Experience initiating transactions which result in monetary, coverage and entitlement changes.
- Experience operating office equipment.
- Experience maintaining manuals and computer files.
- Experience providing input on employee performance appraisals.
- Experience participating in interviewing job applicants.
- Experience assisting supervisor with reports and other duties incidental to supervision.
Responsibilities
- Resolve difficult or new situations within the general scope of primary duties as referred by other employees or assigned by management.
- Process routine to complex work requiring review, correction, completion, coding, calculations, reconciliation, data entry or filing.
- Provide assistance to other employees. May check work of other employees, compile data and prepare reports.
- Identify and correct errors in accuracy, completeness, or authorization.
- Initiate transactions which result in monetary, coverage and entitlement changes.
- Enter and retrieve data on computer terminals and utilize in-house personal computers or other automated systems.
- Answer or make routine to moderately difficult telephone, written, or in person inquiries, receiving or providing information and resolving problems.
- Coordinate regular work or problem solving activities with other areas as needed.
- Protect the confidentiality of information.
- Fill in or assist other positions on a temporary or intermittent basis.
- Operate office equipment and perform key entry duties.
- Maintain manuals and computer files.
- May provide input on employee performance appraisals, participate in interviewing job applicants, and assist the supervisor with reports and other duties incidental to the area's supervision.
Benefits
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match AND Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
- Incentive program based upon the achievement of organization, team and personal performance (for full-time positions)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
