Remote Processing Specialist

CLEAResult

8d•Remote

About The Position

The position is remote and can be located anywhere in the US the job is posted. We're looking for a talented individual to join us as a Processing Specialist I for Integrated Customer Services! In this remote role, you will be responsible for ensuring the Integrated Customer Service (ICS) team meets program deliverables by processing rebates accurately.

Requirements

Previous experience in data entry a plus
Resourceful and inquisitive with high energy
Strong organizational skills
Experience with Microsoft office applications a plus
Flexibility with schedule; split shifts may be required as needed
Schedule may change with minimal notice.
May be asked to work evenings and/or Saturdays a times of increased volume
Internet speed that meets our minimum standard: 10 Mbps upload / 20 Mbps download / 99% latency
Ability to hardwire internet, plug directly into router
Dedicated home office space, free of personal disruptions
Two power connections
You are scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the door or be on-call care for others during scheduled work hours
If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.
Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support.
Successful hires must pass pre-employment checks.

Responsibilities

Data entry and validation of energy rebate requests
Consistently meet outlined Key Performance Indicators (KPIs)
Contribute to process improvements in a team-based environment
Maintain 90% or greater production standards, an accuracy rating of 99%, and minimize critical errors per month
Follow outlined standard operating procedures to ensure success
Maintain a high level of professionalism
Develop new skills for new programs and tasks to meet utilization goals set by Supervisor