Processing Operations Manager - Commercial Real Estate, Commercial Term Lending - Vice President

JPMorgan Chase & Co.•Irvine, CA

6h•$85,500 - $135,000

About The Position

As a Processing Operations Manager in Commercial Real Estate, you will be responsible for the day-to-day leadership of the processing function supporting commercial real estate products, with accountability for throughput, cycle times, quality, and control effectiveness. This leader translates credit and operational policy into executable procedures, manages capacity and prioritization across the pipeline, and ensures consistent customer and stakeholder experiences. The Processing Operations Manager owns operational execution and control discipline across the processing lifecycle. This includes establishing clear workflow standards, ensuring accurate and complete file documentation, enforcing compliance checkpoints, and maintaining transparent pipeline visibility for internal stakeholders. The role partners closely with Credit, Underwriting, Sales/Relationship Management, Closing/Funding, Compliance, Quality Assurance, and Technology to maintain an efficient operating model and to drive measurable improvements in productivity, risk outcomes, and employee engagement.

Requirements

Bachelor’s degree or equivalent combination of education and relevant experience.
5+ years of experience in loan/credit processing operations (consumer and/or commercial), including end-to-end file management and stakeholder coordination.
2+ years of people leadership experience, with accountability for performance management, coaching, and workload planning.
Demonstrated proficiency in regulated documentation practices, audit readiness, and operational controls within a financial institution setting.
Strong written and verbal communication skills, including the ability to translate operational issues into executive-ready summaries and action plans.

Responsibilities

Lead a team of processors and loan coordinators; align daily priorities to business commitments and customer needs
Set clear expectations for file readiness and documentation completeness before underwriting and closing handoffs
Remove bottlenecks by diagnosing blockers, coordinating owners, and driving timely resolution across the pipeline
Escalate exceptions with disciplined fact patterns, root-cause context, and recommended resolution paths
Maintain a consistent operating cadence through huddles, pipeline reviews, productivity reporting, and issue routines
Ensure processing adheres to internal policies and external regulatory requirements, including fair and consistent treatment
Maintain audit-ready files by enforcing documentation standards, retention requirements, and control checkpoints
Document, approve, and track exceptions to closure with clear ownership, timelines, and evidence standards
Partner with Compliance and Quality Assurance to address findings, implement corrective actions, and improve controls
Drive continuous improvement by mapping workflows, eliminating rework, and standardizing best practices across channels
Identify automation and system enhancement opportunities; support testing, rollout, training, and adoption reinforcement