Processing Operations Director

Anovaeon•Williamsport, MD

2d•Onsite

About The Position

The Processing Operations Director serves as the senior on-site leader responsible for the overall management and delivery of Anovaeon’s case processing operations within an ICE processing facility. This role oversees the daily execution of administrative immigration processing activities and ensures that case processing operations are delivered efficiently, accurately, and in alignment with government expectations. The Processing Operations Director acts as the primary liaison between Anovaeon leadership, facility leadership, and ICE personnel. This position coordinates closely with the Facility Director, Facility Deputy Director, and other operational partners to ensure that detainee processing activities support the government’s operational objectives. As the senior on-site representative for Anovaeon, the Processing Operations Director provides leadership, oversight, and strategic coordination across all case processing activities and personnel.

Requirements

Strong leadership and operational management capabilities
Ability to coordinate complex multi-team operations within secure environments
Strong problem-solving and decision-making abilities
Excellent written and verbal communication skills
Ability to build effective working relationships with government personnel and operational partners
Strong organizational and program management skills
Ability to manage high-tempo operational environments and competing priorities
Bachelor’s degree required; advanced degree preferred
Minimum of 7–10 years of professional experience in program management, government operations, or administrative leadership
Minimum 3–5 years of supervisory or operational leadership experience
Employment is contingent upon successful completion of the following screening: Federal background investigation (up to and including a Tier 4 DHS clearance) Criminal history check Verification of employment and education history Compliance with all government credentialing requirements Drug screening
Employees must adhere to all federal security, confidentiality, and operational protocols while working within government facilities.
Ability to sit at a computer workstation for extended periods while conducting data entry and interviews
Ability to stand and walk for extended periods during facility operations (up to 8-12 hours per shift)
Ability to lift, carry, and move supplies and equipment up to 50 pounds
Ability to bend, stoop, reach, and perform repetitive motions
Capability to work in varied environmental conditions (indoor/outdoor, temperature variations)
Ability to respond quickly to emergency situations throughout the facility
Visual acuity for detailed computer work and document review
Auditory ability to conduct interviews and monitor facility for safety concerns

Nice To Haves

Experience supporting federal government programs strongly preferred
Experience working with immigration operations, detention environments, or law enforcement support programs preferred
Experience coordinating multi-agency or multi-contractor operations preferred

Responsibilities

Lead and oversee all case processing operations conducted by Anovaeon personnel at the facility
Ensure that administrative processing activities are conducted efficiently and in accordance with government requirements
Monitor overall program performance and ensure operational objectives are met
Provide strategic leadership and direction to supervisory and processing staff
Identify operational challenges and implement solutions to improve workflow and efficiency
Serve as the primary on-site liaison between Anovaeon and Prime contractor and government personnel
Coordinate regularly with ICE staff regarding operational priorities, detainee processing expectations, and documentation requirements
Maintain close coordination with the Facility Director and Facility Deputy Director to ensure alignment across facility operations
Collaborate with third-party operational teams including corrections personnel, medical staff, IT support teams, and other contractors operating within the facility
Ensure case processing operations integrate smoothly with broader facility workflows
Oversee the overall delivery of administrative case processing services supporting immigration proceedings and removal operations
Ensure accurate and timely processing of detainee case documentation and administrative records
Monitor case processing pipelines and detainee docket flow to ensure efficient processing timelines
Ensure case processing operations support ICE enforcement and administrative objectives
Supervise Processing Site Supervisors and provide leadership to the entire case processing workforce
Ensure proper staffing levels and workforce coverage across operational shifts
Support recruitment, onboarding, and development of case processing personnel
Coordinate with HR and training staff to ensure personnel are properly trained and qualified
Provide coaching, mentorship, and performance management for supervisory staff
Establish and oversee quality assurance processes for case processing operations
Ensure compliance with all applicable government policies, operational procedures, and contractual requirements
Conduct operational reviews to ensure documentation accuracy and process integrity
Identify risks or compliance concerns and implement corrective actions
Report significant operational issues or compliance concerns to senior leadership
Provide regular operational updates to Anovaeon leadership regarding program performance
Maintain open communication with facility leadership and ICE representatives
Prepare operational reports, performance summaries, and status updates as required
Ensure accurate documentation of operational activities and key events