Processing Manager

loanDepot • Chandler, AZ

4d

About The Position

Responsible for managing the loan processing team by overseeing day-to-day operations and providing guidance and leadership to loan processing staff. Ensures the team meets organizational standards by monitoring quality and timeliness, and implements changes to increase efficiency as necessary.

Requirements

• Bachelor’s Degree preferred
• Minimum of six (6) + years’ experience in loan processing.
• Minimum two (2) + years of management experience preferred.
• Experience and knowledge of all product types required.
• Automated Underwriting Systems experience required.

Responsibilities

• Pipeline management, including quality and compliance oversight.
• Ensuring all processes follow organizational standards and maintaining all SLAs.
• Reviewing daily reporting to monitor production and key attributes and metrics.
• Monitoring quality and timeliness of processing workflow.
• Conducting weekly pipeline reviews with each Processor to discuss status, outstanding items, focusing on lock expiration, purchase contingency and closing dates, and key customer contact milestones.
• Meeting with the team once per week to discuss key agenda items, and leading team huddles as needed.
• Holding staff accountable to service and performance SLAs.
• Providing coaching and feedback to improve flow, cycle time, product knowledge/condition requirements, and problem-resolution.
• Identifying opportunities to continue to meet and exceed monthly individual goals.
• Implementing process changes and assisting in training new hires.
• Assisting the Sales Team and Sales Managers on escalated files.
• Assisting in problem-resolution and interacting with the customer as needed.
• Working with management and peers to provide a timely resolution to all parties.
• Engaging network of partners and peers to resolve problems (Sales, UW, Closing, Settlement, Quality, etc.).
• Mentoring Team Lead to manage daily responsibilities, foster a teamwork environment, collaborate on initiatives, provide daily support, and partnership with Sales.
• Supporting leadership within the organization on all matters related to loan processing.
• Maintaining timely closings by setting clear expectations, efficiently directing the team, and identifying areas for process improvements.
• Keeping current on new product offerings and educating the team when applicable.
• Performing other duties and projects as assigned.

Benefits

• Aggressive compensation package based on experience and skill set.
• Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
• Work with other passionate, purposeful, and customer-centric people.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.
• Generous paid time off for both exempt and non-exempt positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager