Processing Assistant

Gershman Mortgage • Benton, AR

12d • Onsite

About The Position

As a Processing Assistant, you will play an essential role in assisting Processors and Loan Officers in moving loans smoothly and efficiently through the pipeline. Your work ensures files are complete, accurate, and ready for underwriting—making you a behind‑the‑scenes force that strengthens our branch and elevates the borrower experience.

Requirements

• High school diploma or equivalent is required.
• A proactive communicator who finds creative ways to support others.
• Highly organized, self-motivated, and detail-driven.
• Eager to learn and grow within the mortgage industry.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with Microsoft products; experience with Encompass LOS is a plus.
• You believe in the power of homeownership to transform lives.

Nice To Haves

• Prior experience or coursework in finance, banking, or mortgage operations.

Responsibilities

• Support operational needs by reviewing new loan applications, updating and organizing files in Encompass, and executing pre ‑ processing tasks with accuracy.
• Order required documents such as VOEs, title work, appraisals, and surveys.
• Ensure all required information is collected and meets lender and regulatory guidelines. Your primary focus is delivering precise, complete work that supports the broader operations team.
• Serve as a reliable point of contact for loan officers, borrowers, and internal departments.
• Build strong working relationships, provide timely updates, and help maintain a smooth, transparent process for all parties involved.
• Contribute to a collaborative, high ‑ performing environment where teamwork, initiative, and continuous improvement are valued.

Benefits

• Medical, prescription drug, dental, and vision coverage
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Company-paid basic life and accidental death & dismemberment (AD&D) insurance, with voluntary supplemental coverage available
• Voluntary short-term and long-term disability insurance
• 401(k) plan with company match of 50% on the first 6% of eligible compensation deferred, plus a Roth 401(k) option
• Paid Time Off (PTO) and paid holidays
• Wellness program
• Employee Assistance Program (EAP)
• Ongoing training and development, including opportunities for advancement into accounting and investor reporting functions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED