Processing Assistant III - IT Support (122040220, 122040300)

Cumberland County, NC•Fayetteville, NC

62d

About The Position

The primary duty of this position is to provide clerical support for the Business Operations - IT Support section. The position will support computer and technology inventory management, and administrative duties related to the agency's computer, automation and technology internal systems. Position responsibilities include but are not limited to customer-tracking scanning documents in the system maintaining workroom areas screening and assigning customers to the appropriate program providing customers within the agency guidance on getting to the proper section typing correspondence, dictation, and/or petitions distributing mail reviewing timesheets ordering and distributing supplies copying and filing documentation maintaining and performing minor repairs on copiers processing finance requisition forms logging information maintaining excel spreadsheet and interacting effectively with the public Employee(s) in this position must be team oriented and possess a high degree of flexibility. The position is required to have a general working knowledge and understanding of all clerical tasks and functions within the section along with a detailed working knowledge of the specific tasks for at least two of the operational units, as designated by the administrative supervisor.Graduation from high school and demonstrated possession of knowledge, skills, and abilities gained through at least one year of office assistant/secretarial experience, or an equivalent combination of training and experience

Requirements

Graduation from high school and demonstrated possession of knowledge, skills, and abilities gained through at least one year of office assistant/secretarial experience, or an equivalent combination of training and experience
General knowledge of office or work unit procedures, methods and practices.
General knowledge of and ability to use correct spelling, punctuation and specialized vocabulary
Ability to proofread.
General knowledge of office accounting and record keeping procedures, mathematics and their application in the work environment.
Ability to learn and apply a variety of guidelines.
Ability to use a variety of office equipment.
Ability to work with people with courtesy and tact.
Ability to screen communications based on predetermined guidelines to independently respond or route inquiries.
Ability to record and compile information based on general guidelines.
Ability to gather and give information and instructions regarding the work process or procedures.
Ability to balance and reconcile figures.
May require ability to coordinate work of other support staff, student workers or volunteers.
Ability to learn to use specialized office equipment.