IT Support Technician III (Manufacturing Floor)

Jabil•Richardson, TX

About The Position

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. How will you make an impact? As the IT Support Technician III on the Manufacturing Floor, you will provide technical support to end-users for PC, server, hardware, or software applications & concierge-level technical service to all Jabil Leaders. This includes rapid support for mobile devices such as iPhones, Android, MacBooks, and Windows laptops, and video and audio conference support. The role will work closely with other technical teams to ensure that all SLA’s & OLAs are achieved or exceeded. Support is needed for high-level meetings, including Board meetings, Earnings calls, and Investor meetings. They will strive to keep downtime to a minimum for our Jabil leaders. What will you do? Floor support & line recovery: Rapidly respond to line‑down incidents and restore printing and peripheral functionality to keep production flowing. Zebra printer troubleshooting (T‑shoot): Diagnose and resolve issues related to media calibration, ribbon/media selection, sensor alignment, print quality, connectivity (USB/Ethernet/Wi‑Fi), Windows print queues/spooler, driver packages (e.g., ZDesigner), firmware updates (Link‑OS/Print DNA), and ZPL command/label format problems. Labeling workflows & traceability: Validate label templates, barcode symbology's, and print settings to meet product/traceability requirements; coordinate changes with Engineering/MES owners. Device installation & configuration: Deploy and support workstations/thin clients, barcode scanners/handhelds, print servers, and production‑floor networked devices. Preventive maintenance & fixtures: Execute scheduled preventive maintenance on printers and production fixtures; manage spares and consumables to minimize downtime Ticketing & visual factory: Use internal service request/ticketing workflows (e.g., SRM) to log, track, and close work Procuring and ordering any needed hardware/software requirements. Be present and available for major meetings to ensure equipment works properly. Work closely with the other IT groups to provide first-line technical support, ensuring assigned calls are responded to, diagnosed and resolved swiftly and effectively in line with operational level agreements and service level agreements. Test any new major rollout with other IT groups. This is to either approve or disapprove of any change that could mean downtime for Executive Staff. Work closely with our video conference provider to aid in the planning and support of high-level video conferences. Work using own initiative and work within a team environment. Maintain an up-to-date level of knowledge with regard to technology. The role holder would be expected to develop a comprehensive knowledge of the company’s business plans and organization, including key users of technology and their needs. Document actions, alterations and procedures to ensure an accurate and accessible record of the current state of the system. Assist other members of the team when appropriate to complete tasks in the necessary timescale. Keep abreast of trends in technology and its application to understand current best practices, possible alternative solutions, and to support problem-solving. Manage own time to fulfil tasks efficiently, in the correct priority and to the required level of quality, within the context of the objectives supplied by the manager. Ensure technology supports meet the customer requirements as defined in the Service Level Agreements. Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality). Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific. Maintain discretion and confidentiality in all areas pertaining to the IT systems. May perform other duties and responsibilities as assigned.

Requirements

An excellent customer service manner is required, together with the ability to handle challenging support situations with a calm and methodical approach.
Desirable qualification in a technical discipline, demonstrating skills in understanding, investigation, analysis and presentation of complex information.
Strong Team Player, excellent communication skills, excellent organizational skills, self-motivated.
Good interpersonal skills for written, oral and face-to-face communications, both within Technology and business.
Must have a US passport to travel to other Jabil sites, domestic and/or International, up to 10%.
Climate-controlled office environment during regular business hours.
Education: Bachelor's Degree preferred, or an equivalent combination of education, training or experience.
Experience: Experience required using ServiceNow, Zebra, and Power BI
Knowledgeable of Tracert, ping, telnet
ITIL experience preferred.
Experience working with Active Directory, Google Mail, MS Office, Windows and Mac environments, and have a good understanding of collaboration services.
Extensive experience with Android, iOS, and their related OS environments.
Communicating in the Spanish language is preferred.

Nice To Haves

Desirable qualification in a technical discipline, demonstrating skills in understanding, investigation, analysis and presentation of complex information.
ITIL experience preferred.
Communicating in the Spanish language is preferred.

Responsibilities

Floor support & line recovery: Rapidly respond to line‑down incidents and restore printing and peripheral functionality to keep production flowing.
Zebra printer troubleshooting (T‑shoot): Diagnose and resolve issues related to media calibration, ribbon/media selection, sensor alignment, print quality, connectivity (USB/Ethernet/Wi‑Fi), Windows print queues/spooler, driver packages (e.g., ZDesigner), firmware updates (Link‑OS/Print DNA), and ZPL command/label format problems.
Labeling workflows & traceability: Validate label templates, barcode symbology's, and print settings to meet product/traceability requirements; coordinate changes with Engineering/MES owners.
Device installation & configuration: Deploy and support workstations/thin clients, barcode scanners/handhelds, print servers, and production‑floor networked devices.
Preventive maintenance & fixtures: Execute scheduled preventive maintenance on printers and production fixtures; manage spares and consumables to minimize downtime Ticketing & visual factory: Use internal service request/ticketing workflows (e.g., SRM) to log, track, and close work Procuring and ordering any needed hardware/software requirements.
Be present and available for major meetings to ensure equipment works properly.
Work closely with the other IT groups to provide first-line technical support, ensuring assigned calls are responded to, diagnosed and resolved swiftly and effectively in line with operational level agreements and service level agreements.
Test any new major rollout with other IT groups. This is to either approve or disapprove of any change that could mean downtime for Executive Staff.
Work closely with our video conference provider to aid in the planning and support of high-level video conferences.
Work using own initiative and work within a team environment.
Maintain an up-to-date level of knowledge with regard to technology.
The role holder would be expected to develop a comprehensive knowledge of the company’s business plans and organization, including key users of technology and their needs.
Document actions, alterations and procedures to ensure an accurate and accessible record of the current state of the system.
Assist other members of the team when appropriate to complete tasks in the necessary timescale.
Keep abreast of trends in technology and its application to understand current best practices, possible alternative solutions, and to support problem-solving.
Manage own time to fulfil tasks efficiently, in the correct priority and to the required level of quality, within the context of the objectives supplied by the manager.
Ensure technology supports meet the customer requirements as defined in the Service Level Agreements.
Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality).
Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
Maintain discretion and confidentiality in all areas pertaining to the IT systems.
May perform other duties and responsibilities as assigned.

Benefits

Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
401K Match
Employee Stock Purchase Plan
Paid Time Off
Tuition Reimbursement
Life, AD&D, and Disability Insurance
Commuter Benefits
Employee Assistance Program
Pet Insurance
Adoption Assistance
Annual Merit Increases
Community Volunteer Opportunities