IT Support Assistant

JACOBS PILLOW DANCE FESTIVAL INC•Becket, MA

4h•$18 - $20•Onsite

About The Position

Working closely with the IT team, the IT Support Assistant serves as a first point of contact for technical issues and supports the smooth operation of organizational technology systems. The primary responsibility of this role is to provide day-to-day technical support that ensures staff and seasonal artists can work effectively and stay connected, particularly during our busy summer performance season.

Requirements

Ability to support diverse users with varying levels of technical comfort, applying an equity and access lens to communication, responsiveness, and problem-solving.
Working knowledge of Windows 10/11 and macOS, including basic system setup, user support, and troubleshooting.
Proficiency with Google Workspace applications (Docs, Sheets, Drive, Calendar, Gmail); familiarity with administrative tools is a plus.
Ability to follow, apply, and help others understand standard operating procedures related to technology systems and workflows.
Strong organizational skills and attention to detail when managing multiple requests or priorities.
Willingness to learn new systems, tools, and processes in a fast-paced seasonal environment.
Ability to work collaboratively, proactively, flexibly, and with professionalism and care.

Nice To Haves

Familiarity with both Windows and Mac hardware deployment, peripherals, and basic networking concepts.
Experience providing live or time-sensitive technical support during events, performances, or operating hours.
Interest in information technology, systems administration, or technical operations in a nonprofit setting.

Responsibilities

System Deployment (May – June): Assist in the unboxing, configuration, and setup of approximately 80 leased Windows and Mac laptops for income staff.
Google Workspace Support: Help users manage Drive access and permissions, email troubleshooting, and shared calendar issues.
Hardware Troubleshooting: Provide "desk-side" support for peripheral setup (printers, monitors, docking stations) and basic hardware fixes.
Live Support (July – August): Act as the primary point of contact for technical issues during performance hours, escalating complex problems to senior IT staff when necessary.