IT Support Assistant

ORTHOCINCY • Jeffersontown, KY

52d

About The Position

General Summary: Provide hardware and software user and desktop support including computer, phone, printing, and scanning support. Monitor and respond in a timely manner to helpdesk support requests.

Requirements

• Associates Degree in Information Systems or related field.
• Schedules will change as department needs change.
• Travel as needed.
• Knowledge of operating systems, word processing, database applications, spreadsheet applications, e-mail applications, and diagnostic utilities.
• Knowledge of troubleshooting and operating computer equipment, servers, switches, and networks.
• Knowledge of customer service related concepts.
• Knowledge of HIPAA and OSHA regulations.
• Skill in organizing tasks.
• Skill in using customer service skills.
• Skill in problem solving.
• Excellent adaptability skills.
• Ability to communicate effectively in user friendly terms both orally and in writing.
• Ability to be a team player with effective interpersonal skills.
• Ability to solve problems and work independently.

Responsibilities

• Provide hardware and software desktop support, both in person and remotely for all locations.
• Provide customer service and answer questions to resolve issues for employees in person, via telephone and help desk tickets.
• Perform desktop/laptop imaging.
• Perform other duties that may be necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees