Process Support Engineer

Applied Materials • Boise, ID

1d • Onsite

About The Position

As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their entire lifecycle, from initial concept to final qualification. You will provide high-visibility customer support through on-site installations, system diagnoses, and the service and repair of complex systems and equipment. PSEs work closely with customers and R&D teams to develop leading-edge processes used to manufacture advanced semiconductor chips, and create hypothesis experiments and design of experiments (DOEs). You'll analyze data with statistics and compile reports with high-level conclusions on technically challenging process engineering experiments. Additionally, you will troubleshoot complex problems, perform root cause analyses, and resolve difficult process engineering and customer product issues.
Process Support Engineers work across technologies such as: Chemical Vapor Deposition, Atomic Layer Deposition, Plasma Reactive Ion Etch, Physical Vapor Deposition, Anneal and Implant.
The Global Field Group (GFG) at Applied Materials is the frontline organization responsible for installing, sustaining, and optimizing the industry’s most advanced semiconductor manufacturing equipment at customer sites around the world. GFG partners closely with customers to ensure tools operate at peak performance, enabling reliable, high‑volume production of leading‑edge chips. Through a combination of deep technical expertise, rapid problem‑solving, and close collaboration with engineering and product teams, GFG plays a critical role in turning innovation into real‑world manufacturing success.

Requirements

• Minimum 5 years in Semiconductor Capital Equipment or similar high-tech industry

Nice To Haves

• Preferred experience 3+ years’ experience in Applications or Process Engineering
• Bachelor’s Degree in STEM field.

Responsibilities

• Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions.
• When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements.
• Checks and approves operational quality of system equipment.
• Instructs customers in the operation and maintenance of the system.
• Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Knowledge of 3 or more processes on 1 or more technologies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees