Process Support Engineer III

Applied Materials•Phoenix, AZ

20h•Onsite

About The Position

As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their entire lifecycle, from initial concept to final qualification. You will provide high-visibility customer support through on-site installations, system diagnoses, and the service and repair of complex systems and equipment. PSEs work closely with customers and R&D teams to develop leading-edge processes used to manufacture advanced semiconductor chips, and create hypothesis experiments and design of experiments (DOEs). You'll analyze data with statistics and compile reports with high-level conclusions on technically challenging process engineering experiments. Additionally, you will troubleshoot complex problems, perform root cause analyses, and resolve difficult process engineering and customer product issues. Process Support Engineers work across technologies such as: Chemical Vapor Deposition, Atomic Layer Deposition, Plasma Reactive Ion Etch, Physical Vapor Deposition, Anneal and Implant.

Requirements

Bachelor’s degree in chemistry/ physics, materials engineering, electrical engineering, optoelectronics or related field
10–15 years of experience in the semiconductor fab or equipment industry
Strong leadership skills to guide others in problem-solving, lead complex projects, and develop strategies for project execution
Excellent interpersonal skills to communicate difficult concepts, anticipate potential objections, and persuades others, often at senior levels, to adopt a different point of view
Communication proficiency in English language

Nice To Haves

Master’s degree or PhD in a related field

Responsibilities

Engage with customers to understand their roadmap, interpret their technology needs and identify opportunities for Applied Materials’ engagement
Drive the adoption of new technology at the customer site, utilizing demos, on-site evaluations, joint development programs and new tool qualifications
Serve as a liaison between the customer and the business unit for assigned projects, ensuring a clear understanding of customer issues and the delivery of applicable solutions
Lead teams in providing high-visibility customer support through on-site installations, system diagnoses, and the service and repair of complex systems and equipment
Work closely with the customer to develop leading-edge processes to manufacture the most advanced semiconductor chip, with equipment optimized to their needs
Create hypothesis experiments and design of experiments (DOE); analyze data with statistics; and compile reports with high-level conclusions on technically challenging process engineering experiments
Oversee the troubleshooting of complex problems; perform multiple root cause analysis; and resolve a variety of difficult process engineering and customer product issues
Apply your extensive knowledge of best practices, business challenges and regulatory issues to identify innovative solutions and recommend improvements to processes or products