Process Support Engineer II
About The Position
As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their entire lifecycle, from initial concept to final qualification. You will provide high-visibility customer support through on-site installations, system diagnoses, and the service and repair of complex systems and equipment. PSEs work closely with customers and R&D teams to develop leading-edge processes used to manufacture advanced semiconductor chips, and create hypothesis experiments and design of experiments (DOEs). You'll analyze data with statistics and compile reports with high-level conclusions on technically challenging process engineering experiments. Additionally, you will troubleshoot complex problems, perform root cause analyses, and resolve difficult process engineering and customer product issues. Process Support Engineers work across technologies such as: Chemical Vapor Deposition, Atomic Layer Deposition, Plasma Reactive Ion Etch, Physical Vapor Deposition, Anneal and Implant.
Requirements
- Bachelor’s degree in chemistry/ physics, materials engineering, electrical engineering, optoelectronics or related field
- 2–4 years of experience in the semiconductor fab or equipment industry
- Communication proficiency in English language
Nice To Haves
- Master’s degree or PhD in a related field
Responsibilities
- Provide high-visibility customer support through on-site installations, system diagnoses, and the service and repair of complex systems and equipment
- Work closely with the customer to develop leading-edge processes used to manufacture the most advanced semiconductor chips, many of which are inside everyday electronic devices
- Create hypothesis experiments and design of experiments (DOE); analyze data with statistics; and compile reports with high-level conclusions on technically challenging process engineering experiments
- Troubleshoot complex problems; perform multiple root cause analysis; and resolve a variety of difficult process engineering and customer product issues
- Communicate with both internal stakeholders and the customer to achieve goals with a focus on building relationships and establishing trust
- Apply your growing knowledge of the company’s processes and customers to help solve a range of problems and analyze possible solutions
Benefits
- Comprehensive benefits package
- Participation in a bonus and a stock award program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
