3A Honeywell

Infosys•Tempe, AZ

1d•Hybrid

About The Position

Process Specialist is the assigned focal and point of contact for customer service and order management needs. In this role you will be responsible for maintaining and improving customer satisfaction by focusing on end-to-end ownership of query resolution, relationship intimacy and relationship building, as well as proactive order book management. He/She is an advocate for the customer who is available by phone and email/case for any/all support and is the first point of escalation for the customer and internal functions. In the role of process specialist, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys.

Requirements

2 years of direct customer service experience required.
SAP (MRP) experience required.
Salesforce experience required.
Must be willing to work occasional Saturdays on a rotating schedule.
Ability to participate on camera during Microsoft Teams meetings when requested.
Basic High School Diploma or GED Equivalent
At least 2 years of experience relating to the job description

Nice To Haves

Strong communication and problem-solving skills.
Ability to work in a fast-paced, high-volume environment.
Comfortable working in a manufacturing setting.
Prior Aerospace / MRO/order management, and supply chain experience

Responsibilities

Provide administrative and customer support in a manufacturing environment.
Research and resolve customer inquiries, issues, and concerns in a timely manner.
Communicate order status, delivery timelines, and case updates to customers.
Coordinate with internal teams to ensure accurate and timely order fulfillment.
Maintain detailed records of customer interactions and case activities.
Support order management and customer service processes using SAP and Salesforce.
Work effectively in a high-paced environment while maintaining accuracy and attention to detail.