Process Server Partner Support & Performance Specialist

ABC Legal Services

12d•$16 - $24•Remote

About The Position

ABC Legal Service is the national leader in service of process and is looking for talented new team members to support its growth and solve exciting challenges. The company has over 400 employees with offices in multiple locations and has been successful for over 30 years, continuously advancing its technology and business processes. As a Process Server Performance Specialist, the role will focus on coaching, training, supporting, and providing feedback to process servers to ensure their success and maintain ABC's high standards.

Requirements

Experience training and/or coaching
Proficient navigating and working independently in Skye
Not hesitant to be on the phone and communicate effectively
Comfortable with technology and navigating through a new system potentially
High school diploma or GED required
Familiarity with Legal Process servers
Excellent written and verbal communication skills
The ability to analyze processes and make recommendations for improvements

Responsibilities

Provide support, training and education to process servers that are underperforming based on key metrics
Create positive and engaging server experience for all underperforming process servers
Communicate directly with process servers providing coaching and meaningful feedback
Field all questions from process servers and resolve blockers
Ensure process servers understand expectations and the timeframe in which they need to adjust
Set clear expectations for underperforming servers
Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely
Hold Servers accountable to directly impact performance
Track and communicate all blockers to the leadership team
Work closely with the recruiting department when additional coverage is needed