Process Quality Technician

Johnson & Johnson Innovative Medicine•San Angelo, TX

8d•Onsite

About The Position

Under the guidance of the Process Quality Leader, the Process Quality Technician (PQT) provides technical support to identify causes for non-conformances and process failures. Furthermore, the PQT implements corrections to maintain process performance and compliance with Ethicon's QSR, GMP, and ISO requirements.

Requirements

High School Diploma or equivalent.
Strong computer skills, including Microsoft Word and Excel.
Basic statistical and analytical problem‑solving skills.
Strong written and verbal communication skills.
Ability to work independently, interact effectively with manufacturing teams, and support multiple assignments.
Flexibility to work across rotating shifts, including irregular hours, as needed.

Nice To Haves

Experience in a QSR/ISO‑regulated medical device manufacturing environment.
Experience with Minitab and formal problem‑solving methodologies (DMAIC, Fishbone, 5 Whys).
Experience preparing technical reports and presentations.
Prior experience supporting audits or serving in a facilitator or lead role.

Responsibilities

Conduct non‑conformance investigations, including NCR initiation, product control, corrective actions, and documentation within the quality management system.
Own SOP creation, revisions, and periodic reviews for assigned areas.
Lead small Kaizen activities and apply root cause analysis tools (e.g., 5M, 5 Whys, Fishbone) to address quality events and drive improvements.
Analyze quality data and recommend process, equipment, and system improvements.
Execute document change control, including procedure updates and protocol development.
Provide training and guidance to manufacturing teams.
Support internal and external audits and inspections.
Provide day‑to‑day leadership to technicians and manufacturing associates; support Facilitator activities and serve as back‑up when needed.
Lead or support special projects with minimal supervision and ensure timely completion.
Communicate business issues and improvement opportunities to management.
Ensure compliance with all safety, environmental, regulatory, and company requirements.
Perform other duties as assigned.