Process Quality Lead

Mondelēz International•Toronto, ON

1d•CA$84,500 - CA$105,650•Onsite

About The Position

This role is responsible for ensuring quality within the factory, meeting quality targets, and managing the people, machinery, and identification/elimination of quality losses and problems in the department. The Process Quality Lead grows their team's capabilities and coordinates departmental activities in accordance with corporate standards, local requirements, and ISO standards. This position reports directly to the plant manager with dotted line responsibility to corporate quality.

Requirements

Relevant experience (operations, quality and/or R&D)
Project management and managing multiple priorities
Commercial strategy process, product/package development process, food safety, plant commercialization, ingredient and package technology and training and coaching technical material
Communicating effectively and leading cross-functional teams
Statistical processes and problem-solving techniques
Working with external manufacturing suppliers to ensure compliance to our policies and procedures and technical vendors to support compliance
Working with customers on quality related issues
Bachelor’s degree in food science or Engineering/ Chemical or Food Engineering
3-5 years’ experience in a related field
Drive for Results
Priority Setting
Dealing with Ambiguity
Managerial Courage
Interpersonal Savvy
Conflict Management
Perseverance
Project Management
Excellent Communication Skills (Written & Oral)
Ability to assist managers in writing logical, well thought out disciplinary memos and performance plans.
Highly skilled at planning and prioritizing tasks
Strong communication and interpersonal skills
Coaching mindset and ability to function in a servant-leadership model.
Good analytical and problem solving skills.
Ability to successfully collaborate across different teams and stakeholders.
Flexibility to adapt to a dynamic and fast paced high performance work system.
Exhibit learning agility and display potential to grow in the organization by taking up diverse and challenging assignments.

Nice To Haves

AI may be used as part of the recruitment process and in accordance with local laws.

Responsibilities

Ensure all quality objectives, goals, and targets in the factory are met.
Develop and track the department’s budget and eliminate losses.
Conduct regular plan-do-act-check assessments to plan how targets will be met, execute the plan, and periodically check and take action to stay on track.
Ensure strict adherence with all appropriate laws, food safety quality standards, and consumer requirements of all manufactured products.
Manage crisis situations internally and externally in ways that support the company’s image, policies, and business.
Recruit and structure the department to ensure sufficient resources to deliver on plant objectives.
Set and assess performance goals for team members.
Coach and mentor team members.
Ensure that finished product and WIP are within specification and in compliance with Mondelez guidelines and expectations.
Support Business Development and Commercialization Activities during Trials and FPAs.
Lead the Hold & Release program and support Product Traceability.
Support implementation of SPC, Process capability; develop reports and provide training for monitoring in iQS.
Actively participate in DMS 3 and 4 to raise non-conformances to the Quality System and coordinate and execute RCA.
Support the Internal Quality Audit Program.
Act as the local leader for the Quality Process Function at the plant, leading all Operations Compliance programs such as HOLD & Release, Positive Release, CTQs, GMPs.
Coordinate the workload for the Senior Quality Specialist and Quality Specialist to support activities on the manufacturing floor.
Provide training when gaps are detected.
Support the Compliance Manager by participating in Sensory Program activities, internal audits, and other tasks as needed.
Act as Quality Contact point on DMS 3 by attending meetings or designating attendees.
Execute product traceability and Hold and Release activities when product out-of-spec is produced.
Coordinate completion of Quality Incident Report and data review with the BULs and Corporate.
Generate CTQ data in iQS to be provided as support for product trials and FPAs.
Attend BD meetings.
Serve as the primary contact for consumer complaint management.
Review and fine-tune reports with the Quality team to complete the Quality Dashboard and Corporate Reports on the Corporate Share Point.
Participate in Corporate Quality Audits and Third-Party Audits.
Hold a role as part of the internal auditing team at the plant, performing internal audits and participating in cross-audit programs with other plants.
Provide information to document RCAs and execute activities to close open CAPAs.