Process Mapping Support

eClerx • Greensboro, NC

6d • Onsite

About The Position

This role is focused on operational analysis, systematic diagnostic, mapping, and structural redesign of banking workflows. By bridging the gap between back-office operations and technology teams.

Requirements

• Bachelor's degree in Business Administration, Finance, Operations Management, Industrial Engineering, Information Systems, or a related field.
• 2+ years of experience in business process analysis, operational excellence, process reengineering, business transformation, or related disciplines.
• Experience within banking, lending, mortgage, financial services, or regulated operational environments preferred.
• Demonstrated experience mapping complex operational workflows and documenting current-state and future-state processes.
• Working knowledge of Lean, Six Sigma, Kaizen, or other continuous improvement methodologies; Lean Six Sigma Green Belt or higher preferred.
• Experience collaborating with technology, product, operations, and offshore delivery teams.
• Strong analytical and problem-solving skills with the ability to interpret operational data and identify improvement opportunities.

Nice To Haves

• Proficiency in platform modeling and visualization tools like Miro, Signavio, Microsoft Visio, or Hopex

Responsibilities

• Interacting directly with specific banking units to interview stakeholders, trace workflows, document current-state processes.
• Create formal end-to-end process maps to support downstream digital transformation and automation.
• Identifying handoffs, friction points and collaborating with other teams to deliver highly scalable, optimized operations.
• Collaborate with offshore teams to develop and validate the flows, simulate and test.
• Leverage Lean / Six Sigma methodologies to identify non-value-added steps, systemic bottlenecks, manual workarounds, and operational friction points that delay time to decision for borrowers.
• Gather and analyze baseline volume data, cycle times, and error rates to quantify the business impact of current-state inefficiencies.
• Collaborate with technology and delivery teams to co-design scalable, friction-free To-Be process models that reduce unit costs and compress turnaround times.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level