Process Manager

Capital One • McLean, VA

13d • $73,300 - $83,700 • Onsite

About The Position

The Process Manager will be a critical driver of organizational efficiency and strategic alignment across our support towers. This role requires an individual who can seamlessly blend hands-on project management, data-driven analytical rigor, and executive-level communication to influence outcomes, secure leadership buy-in, and deliver complex operational improvements with minimal guidance.

Requirements

• High School Diploma, GED or equivalent certification
• At least 1 years of Process Management or Risk Management experience

Nice To Haves

• Bachelor’s Degree
• 2+ years of Project Management experience
• Business Process Management, PMP, Lean, Agile or Six Sigma certification

Responsibilities

• Lead and manage end-to-end operational projects (e.g., technology integrations, new agent rollouts, organizational change initiatives) from concept development through launch, ensuring objectives are clearly defined and met.
• Drive senior leadership alignment and secure project funding/approval by developing clear, concise, and compelling data-driven presentations. Tailor complex messages and strategies to resonate with diverse audiences, from frontline associates to C-level executives.
• Independently identify organizational needs and systemic problems using advanced analytical techniques (e.g., capacity modeling, Erlang model generation, and complex data manipulation). Develop and implement innovative, cost-saving technical and process solutions to drive efficiency and strategic objectives.
• Facilitate and manage critical business cycles, including Quarterly Business Reviews (QBRs), Objective and Key Results (OKR) planning, and annual budget formulation (e.g., Zero-Based Budgeting or ZBB).
• Proactively manage cross-functional collaboration, build consensus among stakeholders with varied viewpoints, and actively contribute to a positive, inclusive work environment by mentoring associates and leading diversity and inclusion initiatives.

Benefits

• performance based incentive compensation
• cash bonus(es)
• long term incentives (LTI)
• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED