Process Manager

First Legal Network•New York, NY

2d•Onsite

About The Position

The Process Manager is responsible for overseeing the Process department and ensuring all client requests are handled in a timely manner based on the clients’ deadlines. This role involves managing a team of 20 Process Servers and 3-4 in-house employees, supporting operations that generate approximately $4 million in annual revenue, and maintaining strong relationships with key clients, achieving a 99% retention rate. The position also focuses on driving efficiency improvements, planning and developing projects, making operational and process decisions, solving problems creatively, and organizing/delegating assignments.

Requirements

High school diploma or GED equivalent.
2-3 years of previous experience in a supervisor, team lead or similar role.
Exceptional attention to detail and time management skills.

Responsibilities

Oversees the entire team and helps each desk when needed.
Check the power track for orders and updates.
Handles the check log.
Deals with client calls.
Checks to make sure the proof is being entered and returned.
Managing a team of 20 Process Servers as well as 3-4 in house employees.
Supporting operations that generate approximately 4 million dollars in annual revenue.
Maintaining relationships with many key clients, with a retention rate of 99%.
Driving efficiency improvements.
Managing the Process department's staff.
Planning and development of projects.
Making operational and process decisions.
Solving problems creatively.
Organizing and delegating assignments to team members.