Process Manager, Global Business Services

Paramount•Nashville, TN

3d•Hybrid

About The Position

The process manager leads the design, optimization, and governance of end-to-end processes within the Global Business Services (GBS) organization. This role ensures that global processes are standardized, well-controlled, technology-enabled, and continuously improved to support operational excellence and strategic business outcomes. The manager partners closely with regional teams, functional leaders, and technology stakeholders to deliver scalable, high-quality finance services across the enterprise.

Requirements

Bachelor’s degree in business, finance, accounting, or a related field
Strong understanding of end-to-end processes and internal controls
Demonstrated experience with process improvement methodologies (Lean Six Sigma, Kaizen)
Familiarity with ERP systems (Oracle), automation tools (RPA, workflow platforms (i.e., ServiceNow and Salesforce), and/or AI/ML
Experience in a global business services or shared services environment
7+ years of experience working in GBS processing, such as Procure to Pay, Order to Cash, or process management

Nice To Haves

Experience in media operation processes
Ability to lead cross-functional teams and influence stakeholders in a matrixed environment
Excellent analytical, problem-solving, and communication skills

Responsibilities

Serve as the subject matter expert for GBS-aligned processes (e.g., Finance, Media, etc.)
Define and maintain global process standards, policies, and documentation
Establish governance routines to monitor compliance, performance, and risk
Ensure alignment with internal controls, audit requirements, and regulatory standards
Identify opportunities to streamline workflows, reduce manual effort, and eliminate defects
Lead automation and digitization initiatives using workflow tools, RPA, AI/ML, and ad tech integrations
Partner with product and engineering teams to enhance tech platforms and reporting systems
Define and track KPIs, SLAs, and quality metrics to measure process performance
Drive continuous improvement using Lean Six Sigma, and root cause analysis methodologies
Benchmark processes against industry standards and best practices
Partner with GBS, IT, and functional leaders to understand requirements and translate them into scalable process solutions
Lead change efforts, including training and adoption support for global teams
Act as a trusted advisor to GBS centers and business units on process execution and optimization
Provide subject matter expertise to tackle complex process issues and escalations
Support transitions, migrations, and stabilization of finance activities into GBS centers
Collaborate with technology teams to ensure systems and tools appropriately support process design and performance