Process Manager - Legal Recovery

PRA Group • Norfolk, VA

1d • Onsite

About The Position

Responsible for optimizing and enhancing processes within the legal recovery collection functions by reviewing existing processes for breakdowns, inconsistencies, rework and presenting results and potential solutions to senior management to drive continuous improvement towards the department’s strategic growth path. This role will focus on driving efficiency, reducing costs, ensuring compliance, and improving the overall effectiveness of recovery operations.

Requirements

• High School Diploma/GED required
• 1-3 years in a Data Analyst Role
• Must be proficient in Windows, Outlook, and Word
• Must have intermediate or advanced knowledge in Excel

Nice To Haves

• Associate's degree preferred
• Six Sigma Knowledge/Certification is a plus
• Strong problem-solving and critical-thinking skills
• Excellent communication and interpersonal skills
• Ability to influence and drive change across all levels of the organization
• Adaptability and resilience in a fast-paced environment
• Implementation of process improvement frameworks and methodologies
• Experience in managing small-scale projects from inception to completion

Responsibilities

• Reviews all state process documentations and ensures processes are streamline and consistent with each state
• Identifies any missing elements that could cause process gaps and inventory to accumulate
• Reviews and creates exception reports as needed
• Remediates off track accounts by working with leaders and analytics team
• Ensures all standard operating procedures are consistent and continuous with workflows and documents and various other state requirements
• Works with operations managers and senior management to identify and solve issues; submit tickets to improve processes
• Influences new and ongoing workflow and documents buildouts to ensure effective process design is implemented
• Identifies and implements automation tools that can enhance process efficiency and accuracy
• Independently leads small to medium scale projects to conclusion

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees