Process Intelligence Senior Specialist

MSD • Rahway, NJ

2d • $96,200 - $151,400 • Hybrid

About The Position

The Process Intelligence and Experience Design organization serves as a strategic enabler of enterprise transformation. We bring end-to-end visibility to business processes, connect data and user insights to decision making and ensure that optimization precedes automation. Our mandate is to architect optimized, insight driven processes and experiences that deliver measurable business outcomes, enabling scalable transformation, digital acceleration and adoption. As a Senior Specialist in the Process Intelligence team, you will interact with stakeholders globally to take responsibility and lead for elements of strategic project workstreams, collaborate & partner with stakeholders to gather, document, and analyse business requirements, leverage knowledge of core systems to locate appropriate process data, partner with data owners to identify data sources that can be leveraged in process models, produce process models using relevant applications, and demonstrate process models and data driven recommendations to end users.

Requirements

• Bachelor’s or higher in Mathematics, Statistics, Economics, Business Information Systems, Engineering, Computer Science/MIS, Finance/Accounting, Engineering or Science.
• At least 3 years of relevant work experience with demonstrated expertise in using information to analyse business performance, identify opportunities and solve problems.
• At least 3 years of business analysis, process design, or process improvement experience.
• High motivation, strong organizational skills, ability to work independently in a dynamic environment.
• Teamwork and collaborative focus, customer service oriented
• Excellent oral/written communication and presentation skills
• An analytical person: Strong analytical and problem-solving skills, and ability to work with incomplete or imperfect data.
• Collaborative: demonstrated experience applying excellent oral and written communication and inter-personal skills working with global and cross-functional teams towards common goals, realizing that the best results come from the combined efforts of teams
• Detail oriented: Pays close attention to the nuances of processes and requirements, ensuring accuracy and thoroughness in work.
• Persistent and driven: Demonstrated characteristics of a forward thinker and self-motivator that thrives on new challenges and adapts to learning new knowledge and technologies.
• Passionate: passion for quantifying human-driven systems and exploring those systems using automation techniques.
• Resilient: Maintains a positive attitude and persistence in the face of challenges, adapting strategies as necessary to overcome barriers.
• Flexibility: Not only bring Process Intelligence expertise but also be willing to expand their skills into areas like User Experience, AI or Business Analysis based on Organizational needs.
• Data Analysis: Ability to drill into and interrogate data and create data visualisations.
• Business Enterprise Architecture (BEA)
• Business Process Improvements
• Business Process Modeling
• Requirements Management
• Strategic Planning
• System Designs

Nice To Haves

• Knowledge of and experience with enterprise software systems or methodologies (e.g., SAP, information management practices, Six Sigma) is a plus.
• Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE

Responsibilities

• Leads the modelling of current-state and desired business process scenarios, applying corporate modelling standards, definitions, techniques (e.g. BPMN – Business Process Modelling and Notation) and utilizing corporate sanctioned modelling tools (e.g. CPM - Celonis Process Modelling)
• Conduct analyses of current business processes to identify inefficiencies and opportunities for solutions that leverage AI, Automation or Process Intelligence technologies.
• Utilize process mapping and modelling techniques to visualize workflows.
• Collaborate with stakeholders to gather, document, and analyse business requirements related to automation, AI, and process initiatives.
• Facilitate and leads workshops, interviews, and surveys to elicit functional and non-functional requirements and turn them into testable User Stories.
• Coordinates with stakeholders to gain alignment & agreement on produced models supporting Engineering & Platforms teams.
• Captures relevant business context and process understanding to be leveraged for AI and/or Agentic AI solutions.
• Leads, develops, and analyses data driven POV/POC process mining models (simple single object digital twins) to validate assumptions on defined processes.
• Supports all phases of the development of business process digital twins ensuring deliverables are completed including defining, documenting, and ensuring traceability of requirements, SDLC documentation, user Acceptance Testing, validation of the identified data sources and data profiling of processes’ digital footprints, sustainment activities to Digital Twins and their KPI Control Towers and associated assets resulting from process updates.
• Leverages their knowledge and experience of the process intelligence tool set of (1) process models (2) task mining and mapping and (3) digital twins, to lead analysing and documenting inefficiencies and improvement opportunities for defined business processes.
• Pinpoints, scopes and prioritizes the identification of process adherence to generate value opportunities and in the development of KPI's based on data points and business opportunity needs.
• Experience with data transformation concepts and ETL workflows to trace data lineage, validate process mining datasets, and translate business process requirements into data specifications.
• Supports and leads core elements of the Software Development Life Cycle (SDLC) phases, including planning, design, development, testing, deployment, and maintenance.
• Create and maintain clear and comprehensive documentation throughout the SDLC process, including requirements specifications, design documents, test plans, and user manuals, ensuring all relevant information is accessible for current and future reference.
• Leads and collaborates with relevant teams to develop test cases and test scripts for automated and AI-driven solutions.
• Support user acceptance testing (UAT) to ensure solutions meet business needs.
• Engage with stakeholders at all levels to communicate findings, present recommendations, and ensure alignment with business objectives.
• Maintain ongoing relationships for feedback and continuous improvement.
• Stay updated on industry trends and emerging technologies in Automation, AI, and Process Intelligence.
• Proactively recommend process improvements and automation opportunities that integrate AI capabilities.
• Leads the definition, documentation and execution of projects or sub-projects.
• Collates information and create reports to support strategy and change management efforts with stakeholders.

Benefits

• medical, dental, vision healthcare and other insurance benefits (for employee and family)
• retirement benefits, including 401(k)
• paid holidays
• vacation
• compassionate and sick days

What This Job Offers

• Job Type: Full-time
• Career Level: Senior