Process Improvement Six Sigma Change Agent I

Atlantic Health System•Morristown, NJ

4d•Onsite

About The Position

The Process Improvement Six Sigma Change Agent will manage relationships with project sponsors, team members, stakeholders, and vendors. This role involves planning, documenting, executing, and monitoring projects using Six Sigma/Lean methodologies. The agent will calculate financial costs and benefits, validate results with process owners, and lead cross-functional teams to achieve diverse objectives. They will lead large organizational and IT projects, develop innovative solutions to challenging problems, and present complex concepts in a simplified manner. The role requires communicating and implementing changes to improve efficiency, workflow, and productivity, as well as reviewing task statuses and addressing obstacles. The agent will prepare and present project deliverables, including management plans, schedules, risk management plans, status reports, budget plans, quality management plans, communication plans, work breakdown structures, and resource breakdown structures. This position requires a proactive, process-driven approach with a strong focus on customer expectations, and the ability to function as a result-oriented "change agent" who can interface with all levels of the organization, build relationships, and gain consensus. The role involves leading various project methodologies and improvement efforts through the Six Sigma DMAIC process, providing leadership and guidance to project team members. Expectations include working independently, leading, and mentoring. The agent will implement improvement actions, measure results, and conduct data analysis to determine root causes of service performance failures. Documentation of existing processes, identification of fail points, and development of solutions through flowcharting and business process modeling are key. Researching practical solutions in cooperation with application developers, IT groups, or vendors is also required. The role focuses on identifying or conceptualizing process/system improvements and ensuring successful and timely project completion.

Requirements

Experience in building collaborative working relationships with executives, customers, service managers, teams, and individuals.
Exceptional oral and written communication skills.
Pro-active, process driven, with a strong focus on understanding and exceeding the expectations of the customer.
Must be a result oriented “change agent” with the ability to successfully interface with all levels and areas of the organization, establish close working relationships, and build consensus for chosen solutions.
Proficient in time management.
Expectation to work independently, lead and mentor.

Nice To Haves

Work out’s
Facilitation
Process Mapping
LEAN
Project work
Change agent needs.

Responsibilities

Manage people and relationships with project sponsors, team members, stakeholders and vendors.
Plan, document, execute and monitor projects utilizing Six Sigma/ Lean methodologies.
Calculate financial cost & benefits; validate results with process owners.
Lead cross functional teams to achieve diverse objectives in replicable, scalable ways.
Lead large projects, organizationally and IT.
Develop innovative solutions to challenging problems.
Present/ translate complex concepts in a simplified manner.
Communicate and implement changes to improve efficiency, workflow and productivity.
Review task statues with team members, sponsors, leadership and address obstacles.
Successfully plan and manage multiple medium-to-large projects of significant magnitude in terms of complexity, cost, time-constraints, internal and external staffing, to completion.
Prepare and present project deliverables including project management plans, schedules, risk management plans, status reports, budget plans, quality management plans, communication plans, work breakdown structures, and resource breakdown structures.
Lead identified improvement efforts through all stages of the basic Six Sigma process (DMAIC) across various areas of the organization while providing leadership and guidance for the people who are attached to the project (process owners, subject matter experts, technology specialists, etc.).
Implement improvement actions and measuring (certifying) the results.
Conduct data and other analysis to determine root causes of service performance failure.
Document via flowcharting existing processes, identify fail points and develop solutions.
Document business process solutions using industry standard flowcharting and documentation conventions in the form of service requests, requirements and specification documents, business process modeling.
Research practical solutions (in cooperation with the group’s application developers, IT group or outside service delivery vendors).
Identify or conceptualize process/system improvement.
Ensure successful completion of projects timely.

Benefits

Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
Life & AD&D Insurance.
Short-Term and Long-Term Disability (with options to supplement)
403(b) Retirement Plan: Employer match, additional non-elective contribution
PTO & Paid Sick Leave
Tuition Assistance, Advancement & Academic Advising
Parental, Adoption, Surrogacy Leave
Backup and On-Site Childcare
Well-Being Rewards
Employee Assistance Program (EAP)
Fertility Benefits, Healthy Pregnancy Program
Flexible Spending & Commuter Accounts
Pet, Home & Auto, Identity Theft and Legal Insurance