Process Improvement Scheduler - RHC

Plumas District Hospital•Quincy, CA

7d•Onsite

About The Position

The Process Improvement Scheduler will serve as a subject matter expert on performance improvement methodologies. This role provides education and consultation to physicians, leaders, and clinical staff, helping drive continuous quality improvement. Act as a change agent and champion for process improvement, driving a culture of excellence and promoting a patient-centered approach in all aspects of operations. Create and maintain a culture of continuous improvement by promoting best practices, providing training and coaching, and fostering a mindset of innovation. Working at both a strategic and tactical level, this person will work with clinicians so clinicians’ schedules are built proactively and are accurate. The RHC Process Improvement Scheduler is responsible for developing and maintaining provider clinic schedules. This includes Requests off, change requests, updating schedule in Revenue Cycle and maintaining the schedules in the online scheduling software, as well as informing the RHC Schedulers and Leadership team of any changes.

Requirements

Lean Six Sigma or Process Improvement Certification
Proven experience leading process improvement projects
Solid understanding and application of data collection/analysis tools & methodologies
Well-versed in process mapping, root cause analysis, statistical controls
Experienced practitioner of quality & process improvement methodologies such as lean six sigma
Excellent analytical, statistical, and problem-solving skills
Familiar with project management and change management concepts and methodologies
Excellent written and verbal communication skills
Excellent organizational and time management skills
Able to lead a project independently under limited direction and manage multiple projects simultaneously while thriving in a setting requiring collaboration and teamwork.
Ability to transfer clients’ perceptions of problems into viable solutions.
Utilizes diplomacy skills and flexibility in response to clients’ changing concerns
Proficient with Microsoft Office (Word, PowerPoint, Excel, Outlook, Visio)

Responsibilities

Monitors Provider schedule change requests via “Provider Scheduling” Outlook distribution list.
Notifies RHC Patient Services Manager and/or RHC Nurse Manager of any discrepancies or issues in the Provider schedule.
Adjusts provider schedules in Revenue Cycle in a timely manner so as to avoid unnecessary rescheduling of patient appointments.
Manages and executes strategic initiatives to ensure successful outcomes.
Conducts analysis, documents processes, develops and implements effective controls, and optimizes processes to increase operational performance and reduce costs.

Benefits

Comprehensive medical, prescription drug, dental, and vision plans
PDH Employee Discount Program, which waives applicable deductibles and coinsurance for eligible services received at Plumas District Hospital
Generous paid time off (PTO) accrual
Paid leave for continuing education, bereavement, and jury duty
Employer-sponsored retirement plans featuring: A 3% employer contribution
An employer match of 50% of employee contributions, up to the plan maximum
$20,000 in employer-paid life insurance
Voluntary benefit options, including additional life insurance, long-term disability insurance for full-time employees, and identity theft protection
Potential loan-forgiveness opportunities for eligible healthcare professionals
Educational and career-development support, including Certified Medical Assistant training, an LVN-to-RN step-up program, and tuition reimbursement
Paid sick leave, with five days awarded annually based on the employee’s anticipated work schedule
Discounted rates at the PDH Child Care Center
Competitive compensation
The opportunity for all employees to contribute to an employer-sponsored retirement plan
Discounted CareFlight/AirMedCare Network memberships
Shift differentials for eligible shifts and PDH-observed holidays