Process Improvement Intern - Summer 2027

Mary Free Bed Rehabilitation Hospital • Grand Rapids, MI

3d • Onsite

About The Position

The Process Improvement Intern provides support with a wide range of daily tasks and projects involving HR compliance, recruiting, onboarding, employee engagement, and general administrative responsibilities. This internship is designed to offer broad exposure to Human Resources operations and Talent Acquisition processes to help the intern develop practical knowledge and professional experience.

Requirements

• Currently enrolled in an accredited program for Industrial Engineering, Industrial Operations, or Healthcare Administration.
• Highly self-motivated with a passion for Lean methodologies and continuous improvement.
• Proficiency in Microsoft Office (Excel for data analysis, PowerPoint for presentations).
• Strong interpersonal skills to navigate a multidisciplinary clinical environment with sensitivity and professionalism.

Responsibilities

• Assist in developing A3 reports to document root cause analysis and proposed countermeasures for operational challenges.
• Conduct regular "Gemba" walks and waste identification sessions across clinical and administrative departments.
• Perform time-and-motion studies to establish productivity baselines and identify bottlenecks in patient flow or staff workflows.
• Create current-state and future-state maps to visualize complex healthcare processes and support standardization.
• Assist in the design and implementation of visual cues, dashboards, and huddle boards to improve communication and transparency.
• Work alongside clinical staff, therapy teams, and leadership to validate findings and ensure sustainable changes.
• Identify problems and seek solutions.
• Promote patient and employee satisfaction where possible.
• Participate in departmental efforts to monitor and report service quality.

Benefits

• Formal training and mentorship in Lean tools (A3, 5S, Kaizen).
• Portfolio of completed projects that demonstrate tangible impact on hospital operations.
• Experience a "Family Culture" that values innovation, trust, and a shared drive to serve patients.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed