Process Improvement Facilitator

San Manuel•Highland, CA

7d•Hybrid

About The Position

Under the supervision of the Manager, Continuous Improvement, the Process Improvement Facilitator is responsible for identifying, analyzing, and enhancing processes within Yaamava’ Resort & Casino. This role requires effective communication, expertise in process improvement, and the ability to facilitate collaborative efforts that drive operational excellence and process efficiencies. The Process Improvement Facilitator works closely with leadership teams in various departments to coordinate, implement, and execute process improvement efforts while ensuring consistency with enterprise strategy, commitments, and goals.

Requirements

Bachelor’s degree in Business, Finance, or a related field is required.
Minimum of three (3) years of experience in Process Improvement, Lean Six Sigma, or related methodologies is required.
Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
Intermediate proficiency with Microsoft Office Suite (Excel, Visio, Word, and PowerPoint) is required.
Must have prior working experience with Microsoft Project, Smartsheet and/or comparable project management tools.
Must have experience demonstrating the utmost discretion and confidentiality as the team member has access to confidential information including, but not limited to guest contact information, guest financial data, and enterprise financial data.
A valid driver's license and vehicle insurance with minimum liability limits is required.

Nice To Haves

Demonstrated experience in facilitation of training, projects, or Kaizen events is preferred.
Demonstrated experience in hospitality and/or casino operations is preferred.
Professional certification such as Lean Six Sigma Green Belt certification is preferred.

Responsibilities

Leads and facilitates the Lean Training Program, Kaizen events and continuous improvement projects.
Works closely with departments to analyze processes, identify waste or inefficiencies, and develop improvement strategies.
Leads improvement initiatives, which may include defining goals and objectives, project plans, establishing timelines, and status reports.
Coordinates with cross-functional teams to ensure successful implementations and provides guidance throughout the project lifecycle.
Collects and analyzes data from improvement initiatives and identifies areas of improvement.
Works with department stakeholders to define key performance indicators (KPIs) and metrics, and tracks progress towards improvement goals.
Assists departments with process flow mapping for enterprise process projects and utilizes Lean methodologies to identify root causes to develop data-driven solutions.
Supports change management initiatives by effectively communicating change benefits and impacts to relevant stakeholders.
Assists in developing training materials, as needed.
Performs other duties as assigned to support the efficient operation of the department.