Process Improvement Facilitator
About The Position
As a Process Improvement Facilitator at Zekelman Industries, you will play a critical role in improving commercial and planning workflows for a manufacturing organization, leveraging your manufacturing process experience to drive efficiency and scalability. This position focuses on facilitating workshops, capturing business requirements, and supporting process redesign through implementation. You will help develop Standard Operating Procedures (SOPs), document current- and future-state processes, and support change management to improve efficiency, compliance, and scalability across quote-to-order and order-to-cash processes. This is an online/hybrid position located in Chicago, IL.
Requirements
- Bachelor’s degree in Business, Operations Management, or a related field (preferred).
- 3–5 years of experience in process facilitation, continuous improvement, or commercial operations within a manufacturing environment.
- Experience facilitating workshops and engaging stakeholders effectively.
- Understanding of commercial and planning workflows in manufacturing (quoting, pricing, order management).
- Experience using process mapping tools such as Visio or Lucidchart.
- Basic ERP and CRM knowledge (SAP, Oracle, or similar).
- Strong documentation and presentation skills.
- Collaborative, adaptable, and able to manage multiple priorities.
Nice To Haves
- Lean Six Sigma certification (preferred).
Responsibilities
- Facilitate process improvement workshops by planning, organizing, and leading sessions with stakeholders to identify pain points, improvement opportunities, and process gaps.
- Capture, validate, and document business requirements to support process redesign and system enhancements aligned with business objectives and reduced manual work.
- Develop detailed process maps and workflow documentation for current-state processes, highlighting manual efforts and inefficiencies.
- Collaborate with stakeholders to define future-state processes that eliminate manual steps and improve scalability.
- Align data and reporting requirements to support service-level expectations and effective process execution.
- Assist in developing and maintaining SOPs for commercial workflows to ensure clarity, compliance, and consistency.
- Maintain SOP version control and ensure procedures are accessible to all stakeholders.
- Identify and document best practices across business units, enhance them for scalability, and communicate them to ensure consistent adoption.
- Support process redesign through implementation by collaborating with project teams during testing, validation, and rollout.
- Assist in change management by developing communication plans, training materials, and stakeholder engagement strategies to support adoption.
- Track milestones, measure adoption rates, and report outcomes with insights for further optimization.
- Perform other duties as assigned.
- Leads and promotes healthy and safe work practices as required by regulatory agencies and Company policy.
Benefits
- Competitive compensation.
- Bonus plan and profit-sharing opportunities.
- 401(k) plan with a generous company match.
- Comprehensive health, dental, and vision insurance with low-cost, high-quality options.
- Tuition assistance program to support continued education and professional development.
- Paid vacation and holidays to support work–life balance.
- Employee loyalty awards and recognition programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
