Process Improvement, Documentation & Training Manager

Jam • Montreal, QC

4d • Onsite

About The Position

JAM Industries is seeking a Process Improvement, Documentation and Training Manager to support the standardization, efficiency, and continuous improvement of operational processes across the organization. This position will be responsible for leading employee training and onboarding, maintaining standard operating procedures and operational documentation, and supporting process improvement initiatives. The successful candidate will work closely with operational leaders and cross-functional teams to ensure employees have the training, documentation, and tools needed to perform their roles effectively.

Requirements

• Post-secondary education in Business Administration, Operations Management, Organizational Development, or a related field.
• Experience in process improvement, operational documentation, training, or a similar role.
• Strong written communication and documentation skills.
• Experience developing SOPs, work instructions, and training materials.
• Strong organizational, project-management, and problem-solving abilities.
• Ability to work effectively with employees and leaders at different levels of the organization.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Teams.

Nice To Haves

• Experience in distribution, warehousing, manufacturing, or supply-chain operations is considered an asset.
• Lean, Six Sigma, or other continuous-improvement experience is considered an asset.
• The ideal candidate is organized, collaborative, detail-oriented, and comfortable working in a changing operational environment. They can translate complex processes into clear documentation and practical training while helping teams implement sustainable improvements.

Responsibilities

• Develop, coordinate, and deliver employee training and onboarding programs.
• Create, review, update, and maintain standard operating procedures, work instructions, training materials, and process documentation.
• Partner with operational teams to identify process gaps, inefficiencies, and improvement opportunities.
• Lead or support process improvement projects from initial assessment through implementation.
• Standardize processes and documentation across departments and locations where applicable.
• Work collaboratively with Operations, Human Resources, Information Technology, and other business functions.
• Track training completion, employee understanding, and the effectiveness of implemented improvements.
• Support change-management activities related to new systems, procedures, and operational requirements.
• Ensure documentation remains accurate, accessible, and aligned with current business practices.

Benefits

• Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability
• Wellness Incentive Program and Employee Assistance Program
• RRSP / 401(k) matching program
• Flextime, summer hours, paid vacation, and personal time off
• A casual, fun, and collaborative work environment
• Lively social calendar—there’s always something for everyone
• Generous employee discounts on our products
• Ongoing learning and development opportunities
• The chance to work alongside a highly talented, high-performing team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree