Process Improvement Consultant (Health and Welfare US Benefits Outsourcing)

TELUS Health•Boston, MA

1d•Remote

About The Position

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Join our team and what we’ll accomplish together Work remotely from anywhere in the USA or Canada—no relocation required! TELUS Health (US) Benefits Administration and Operations practice brings specialized expertise and innovative solutions to benefits administration, data management, and comprehensive client support. Our purpose is to streamline complex benefits processes through sophisticated database management and technical excellence, allowing organizations to deliver seamless benefits experiences while we handle the intricate technical and administrative complexities. Join our fantastic team as we serve as trusted technical partners for our clients, building customized database solutions and providing expert case management support that transforms how organizations administer their benefits programs. Our team has particular strength in implementing and managing sophisticated healthcare and group benefits databases, understanding the unique technical requirements and data complexities that each client faces. Be part of a dynamic environment where your technical expertise, analytical skills, and client-focused approach will make a tangible difference in how benefits are administered and delivered. If you are seeking a fulfilling opportunity to leverage your analytical skills while supporting our mission of providing exceptional technical excellence in benefits administration, this role is perfect for you. Here’s the impact you’ll make and what we’ll accomplish together As a Process Improvement Consultant , you’ll serve as both a subject‑matter expert and a strategic change agent, driving standardization, leading new‑product and implementation projects, and championing continuous‑process enhancements across the organization.

Requirements

Bachelor's degree (any field, though Business, HR, Finance, or related fields are preferred)
Strong analytical mindset with excellent attention to detail
Basic proficiency in Microsoft Office Suite, particularly Excel
Effective written and verbal communication skills
Demonstrated ability to learn new systems and processes quickly
Strong organizational and time management abilities
Comfort working both independently and as part of a team

Nice To Haves

Self-motivated attitude with genuine desire for professional growth
Natural problem-solving abilities and curiosity to understand complex processes
Adaptability and flexibility in a fast-paced, learning environment
Resilience and positive attitude when facing new challenges
Collaborative spirit and willingness to support team members
Detail-oriented approach with commitment to accuracy and quality
Open mindset for receiving feedback and continuous improvement
Ability to prioritize multiple tasks while maintaining high standards
Professional demeanor and reliability in meeting deadlines
Eagerness to develop expertise in benefits administration
Internship or coursework in benefits administration, human resources, or data analysis
Previous experience with database management or data processing
Familiarity with healthcare or group benefits concepts
Experience with project coordination or administrative support roles
Knowledge of SQL, data visualization tools, or advanced Excel functions
Customer service or client support experience
Professional certifications in HR, benefits, or related fields
Experience working in a consulting or client services environment
Understanding of compliance requirements in benefits administration
Bilingual capabilities

Responsibilities

Lead process‑standardization initiatives – evaluate current workflows, identify improvement opportunities, and design repeatable, best‑practice processes that increase efficiency and quality.
Own end‑to‑end project delivery for new products, system implementations, and major change programs, ensuring schedules, milestones, and deliverables stay on track; proactively alert stakeholders when risks arise.
Conduct requirements analysis and solution design – work with business owners and technical teams to translate business needs into streamlined, standardized processes and supporting tools.
Develop and maintain a repository of process assets – create process maps, SOPs, templates, and reporting dashboards that enable consistent execution and knowledge sharing.
Facilitate cross‑functional collaboration – partner with operations, IT, product, and compliance groups to align process changes with technology enablement and regulatory requirements.
Measure and report improvement outcomes – define key performance indicators, collect data, and present results that demonstrate value‑add (e.g., cycle‑time reduction, error‑rate decline, cost savings).
Coach and mentor team members – provide guidance on Lean, Six Sigma, or other improvement methodologies, fostering a culture of continuous improvement throughout the organization.
Support change management – develop communication plans, training materials, and rollout strategies to ensure successful adoption of new processes and tools.