Process Improvement Associate I

JPMorgan Chase & Co.•Columbus, OH

About The Position

As a Process Improvement Associate I within JPMorganChase, you will play a pivotal role in enhancing operational efficiency and reducing risk by supporting the development and implementation of strategic process improvement initiatives. Leveraging your broad knowledge of process improvement principles and practices, you will utilize AI, process mining, and data analysis to identify opportunities for simplification, reduce manual touch points, and drive digital transformation through innovative tools. Your work will have a significant impact within your department, as you support business leaders by taking on initiatives that address core operational challenges and enable long-term value creation. You are expected to analyze data, craft compelling narratives to communicate complex ideas, and collaborate with diverse teams and their members to achieve common goals. Your ability to innovate, adapt to change, and take ownership of tasks will be crucial in driving service-delivery improvement and achieving departmental objectives.

Requirements

Developed proficiency in data analytics, with experience in interpreting models and diagrams to represent and communicate data requirements and assets.
Flexibility to work effectively with stakeholders and colleagues at all levels.
Baseline knowledge of artificial intelligence foundations, with some exposure to data and knowledge, learning from experience, reasoning and planning, and safe human AI interaction.
Possess strong problem-solving abilities.
Ability to take ownership of tasks.
Foundational knowledge in creating presentations, both written and verbal, tailored for targeted audiences.

Nice To Haves

Utilize systems thinking to analyze complex processes and identify areas for optimization and integration.
Motivated to deliver high-quality work to drive business outcomes.
Ability to manage multiple demands with sense of urgency and drive.
Exceptional interpersonal and collaboration skills within a team environment.

Responsibilities

Employ Lean Six Sigma methodologies and AI-infused analytical techniques to support process improvement engagements and solve business problems.
Use Prompt Engineering, process mining, and digital tools—including artificial intelligence and automation platforms—to analyze large quantities of data, apply a range of analytical tools, synthesize insights, and support the development of strategic solutions.
Support the creation of compelling narratives, leveraging AI-driven data visualization and storytelling tools to influence action on key business decisions and change initiatives.
Ensure quality and timeliness of deliverables by utilizing automation and intelligent workflow management tools.
Support project leads on their deliverables and meet timelines.
Work well in a fast-growing environment with the ability to deliver on time, adapting to new AI and digital technologies as they are implemented.
Contribute to the growth of team capabilities through continuous delivery, enhancement, innovation, and adoption of AI-powered process improvement solutions.