Process Improvement Analyst (Business Analyst)

TVO • Toronto, ON

7d • Onsite

About The Position

TVO Media Education Group (TVO) is a social impact organization devoted to inspiring learning that changes lives and enriches communities. We are an internationally recognized digital learning organization that strives to engage, inform and educate Ontarians of all ages. TVO is an agency of the Ontario Ministry of Education, providing multi-platform educational programming, original documentaries, in-depth public affairs content, the largest online secondary school in Ontario, and award-winning digital-learning resources. The Process Improvement Analyst will provide TVO leaders with an objective and comprehensive analysis of business processes and systems, followed by sound recommendations. The successful candidate will project manage the execution of the process improvement activities and improve existing processes by designing and implementing enhancements that meet current and anticipated future business requirements.

Requirements

• Bachelor’s degree, preferably in Business/Business Administration, Organizational Leadership, Computer Science, or equivalent
• 5+ years of progressively responsible experience serving in Business Analysis and/or Project Manager positions using formal project management techniques, preferably in a business applications environment
• Microsoft Dynamics 365 ERP knowledge/familiarity
• Demonstrated ability to successfully manage projects of varying sizes and complexities with multiple stakeholders
• Strong familiarity and experience with UML modelling techniques
• Familiarity and experience with business use cases
• Familiarity and experience working within the RUP or similar business process analysis frameworks
• Familiarity with Project Management software, i.e. MS Project or similar
• Familiarity with the software development lifecycle (Agile and Waterfall)
• Ability to successfully network and build relationships with internal clients, influence and obtain necessary input in order to accomplish goals
• Strong time management, analytical and interpersonal skills, along with a high degree of attention to detail
• Excellent verbal and written communication skills required, including experience in presenting to all levels of management
• Experience working on multiple projects with changing deadlines and priorities
• Excellent planning, organizational and analytical capability with strong customer service orientation
• Demonstrates TVO's values of Excellence & Innovation, Ownership, Collaboration, Trust and Respect

Nice To Haves

• Experience in Finance Department process improvements is an asset

Responsibilities

• Collaborate with internal teams and leadership to evaluate areas and/or activities for process improvement and potential scope expansion
• Document current state processes using a variety of techniques
• Create and assist in creating Business Cases
• Apply process improvement and reengineering methodologies and principles to identify and plan improvements (process and technology) including identifying the current process, applying best practices, and creating performance measurements
• Lead, root cause analysis, corrective, and preventive actions
• Elicit and document business (including compliance, regulatory & revenue), stakeholder, solution, functional, non-functional and transition requirements
• Gather process metrics and project manage the analysis phase of the project
• Design future state processes to meet requirements, address gaps in the current state, exploit opportunities for improvement and efficiencies (including time & cost reduction)
• Work with development team on turning the future state process documentation into technical specifications
• Act as liaison between users and development team throughout the development lifecycle (validate requirements, elaborate on requirements, demonstrate new technology to users, etc.)
• Ability to conduct training & information sessions, communicate at a level appropriate to the audience, make oral and written reports and presentations
• Ensure sufficient information is available to support internal training needs or external audit requirements, including documentation of current and historical process, policy and procedure implementations or changes
• Work with process owners in assessing, tracking and reporting the benefits of all improvement projects
• Develop test plans, execute tests and lead users through UAT
• Develop and deliver training to end-users
• Provide post-implementation support to end-users
• Project manage the testing and training phases of the project

Benefits

• TVO invests in the learning goals of our employees
• Everyone at TVO commits to developing our own knowledge as well as elevating each other’s through peer-to-peer learning, workshops and lunch and learns
• All employees have the option to join the Public Service Pension Plan right on day one
• We offer an array of services through our Employee and Family Assistance Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees