Process Forward Salesforce Engineer

SMBHD•Chicago, IL

47d

About The Position

SMBHD (www.smbhd.com) is a boutique Salesforce consulting firm built for small and mid-market businesses. We work in small, focused delivery pods — and we're looking for engineers who thrive with broad ownership, direct client contact, and the autonomy to shape a solution from first conversation to go-live. If you've been looking for a role where the distance between understanding a problem and solving it is as short as possible, this is it. Process Forward Salesforce Engineers are the core of how we deliver. You work inside a pod of 3–4 engineers running 2–4 client engagements at a time — sometimes as the sole technical lead on a project, sometimes alongside pod teammates on a larger one. The model is intentionally lean. There's no separate analyst to gather requirements, no separate trainer to run enablement, no separate developer to build what you've scoped. You do all of it. Not because we're cutting corners, but because the best solutions come from people who stay connected to the problem from discovery through deployment. You shape the requirements because you understand what's buildable. You build the solution because you understand what the client actually needs. You run the training because you built the thing and know it better than anyone. This is the role for someone who finds handoffs frustrating and broad ownership energizing.

Requirements

5+ years delivering Salesforce solutions end-to-end, from requirements through go-live
Strong Apex, Flow, LWC, and declarative configuration
Experience leading client-facing discovery, requirements gathering, and stakeholder workshops
REST/SOAP API design and integration experience
3+ Salesforce certifications (Admin, PD1, App Builder, or relevant Cloud certs)
GIT and CI/CD experience
Excellent communication across both technical and business audiences
Bachelor's degree in CS, MIS, Business, or equivalent experience

Nice To Haves

Hands-on experience with Agentforce, Einstein, or Salesforce AI products
Prompt engineering or LLM application experience
5+ Salesforce certifications
Experience delivering end-user training and change management
Background across multiple Salesforce clouds — Sales, Service, Communities, Marketing

Responsibilities

Run discovery sessions and requirements workshops directly with client stakeholders — translating messy business problems into clean, buildable solutions
Design and deploy AI-powered workflows, agents, and automations on the Salesforce platform — Agentforce, Flow, Apex, LWC
Architect integrations between Salesforce and client systems across REST/SOAP APIs and data pipelines
Own data migrations from legacy systems into Salesforce
Deliver end-user training and drive adoption so clients don't just go live — they actually use what you built
Work across 2–4 active projects with your pod, context-switching with intention and keeping every engagement moving
Contribute to SMBHD's delivery playbooks by bringing real-world patterns back from the field
Support scoping and estimates as engagements develop