Process Expert Sr

Elevance Health•Overland Park, KS

5d•Hybrid

About The Position

This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law. Blue Cross and Blue Shield Healthy Blue is a proud member of the Elevance Health family of companies. An alliance with Blue Cross and Blue Shield, Healthy Blue provides Medicaid plans to Kansas, Louisiana, and Missouri residents. The Process Expert Sr supports multiple operations departments by participating in project and process work.

Requirements

Requires a BA/BS and minimum of 8 years experience in business analysis, process improvement, project coordination in a high-volume managed care operation (claims, customer service, enrollment and billing); or any combination of education and experience, which would provide an equivalent background.

Nice To Haves

Ability to analyze workflows, processes, supporting systems and procedures and identifying improvements strongly preferred.

Responsibilities

Researches operations workflow problems and system irregularities
Develops, tests, presents process improvement solutions for new systems, new accounts and other operational improvements
Develops and leads project plans and communicates project status
Provides process direction and decision making for all minor and major project work
Provides guidance to process experts.
May perform duties as a lead when involved with enterprise wide initiatives/projects.