Process Engineering Assistant, OpsTech Solutions

Amazon•Antioch, TN

4d•$23 - $25•Onsite

About The Position

The Global Process Engineering team seeks a Process Engineering Assistant to support critical operational tasks at our RAD1 facility in Antioch, Tennessee. Support the Engineering team by identifying, root causing, and resolving operational issues that impact customer satisfaction and operational excellence. This role directly addresses high-priority operational needs including customer complaints management, SOP development, time studies, and defect troubleshooting.

Requirements

1+ years of Microsoft Office products and applications experience
1+ years of Microsoft Office (Word, Excel, and Outlook) experience
High school or equivalent
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
Work 40 hours/week, and overtime as required

Nice To Haves

Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service
Experience working with computer systems and troubleshooting
Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting

Responsibilities

Investigate and resolve customer complaints with urgency
Manage 8D processes and ticket assignments
Diagnose, route, and resolve customer tickets efficiently
Work with internal and external customers to identify and resolve inbound receive issues
Draft and verify Standard Operating Procedures (SOPs)
Conduct and document process time studies
Complete process audits to ensure compliance
Review and update SOPs as operational needs evolve
Provide hands-on technical assistance to technicians
Support department-level defect tracking and escalation processes
Create draft change management approval documentation
Assist with testing new technologies and software
Track and report labor hours
Collect metrics and product attributes
Monitor area performance through tracking, reporting, and feedback
Participate in Operational Excellence initiatives
Identify and address safety hazards within the work area
Participate in safety initiatives
Maintain clean and organized work areas