Process Engineer

Mercer Advisors

43d • $85,000 - $95,000 • Hybrid

About The Position

The Process Engineer, Partner Integration is a newly created role on the Partner Integration team. Working alongside the Director, Partner Integration and the New Partner Strategy & Success team, this individual enters post-LOI conversations with incoming partner firms to understand how they operate, including client service workflows and the technology that supports them, and maps that understanding onto Mercer Advisors' operating architecture. Because no prior template exists for this work, the Process Engineer will build the framework as the role evolves, giving the firm a more deliberate, sequenced approach to integration. The goal is to move post-close integration away from reactive, incremental change and toward organized, well-timed releases that both partner firms and internal teams can anticipate and plan around.

Requirements

• Bachelor's degree required
• Demonstrated experience in business process documentation, workflow design, systems evaluation, and technology implementation
• Experience in wealth management, RIA, or financial services strongly preferred
• Familiarity with Mercer Advisors' operations and the Aspen platform highly preferred
• Working knowledge of Salesforce or similar CRM/deal management platforms a plus
• Strong analytical skills; able to absorb complex, sometimes incomplete information and translate it into clear, actionable plans
• Excellent written and verbal communication skills, including the ability to build rapport with newly acquired partner firms during a sensitive transition period
• Organized and detail-oriented; able to create structure and repeatable process in areas where none yet exists
• Comfortable working without a defined playbook; this role will require building structure alongside doing the work
• Willingness and ability to travel to partner firm locations as needed
• Prior experience supporting M&A integration or a similar acquisition environment a plus

Nice To Haves

• Related certification (e.g., Lean, Six Sigma, PMP) a plus

Responsibilities

• Participate in post-LOI discovery conversations with newly acquired partner firms to understand their existing operations, workflows, and technology
• Document each firm's current-state processes and systems, and translate that information into Mercer Advisors' operating architecture and technology stack
• Identify gaps, dependencies, and risk areas between a partner firm's operating model and Mercer Advisors' target-state processes
• Build and continuously refine a repeatable framework and toolkit for evaluating and onboarding new partner firms, since this discovery process does not currently have a standard playbook
• Partner with Legal, Finance, Operations, Technology, and Leadership to translate discovery findings into a planful, sequenced integration roadmap
• Group post-close changes into organized "releases" rather than continuous incremental adjustments, helping partner firms anticipate and prepare for change
• Travel to partner firm locations as needed to conduct onsite discovery and support integration planning
• Maintain clear, organized documentation, including process maps, systems inventories, and workflow diagrams, for use across the deal team and partner integration team
• Serve as a subject-matter resource on Mercer Advisors' core operating systems (including Aspen) as they relate to partner firm integration
• Support change management and communication with partner firm teams as they transition into Mercer Advisors' operating model
• Other duties as assigned

Benefits

• Company Paid Basic Life & AD&D Insurance
• Company Paid Short-Term and Long-Term Disability Insurance
• Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance
• Three Cigna medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan.
• Kaiser Medical plans available in California
• Health Savings Account (HSA) with company contributions if enrolled in either HDHP medical plan.
• Two comprehensive Dental Plans
• Vision Insurance Plan
• Dependent Care Savings Account for child and dependent care.
• 14 Company Paid Holidays including a full week off at Thanksgiving.
• Generous paid time off program for vacation and sick days
• Employee Assistance Plan
• Family Medical Leave
• Paid Parental Leave (8 weeks)
• Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (8 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
• Adoption Assistance Reimbursement Program
• Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life’s challenges and more.
• 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match as well as an after-tax option
• Pet Insurance
• Personalized financial planning and guidance from Mercer Advisors professionals, offered at preferred employee pricing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level